Front Office Supervisor

6 months ago


Bath, United Kingdom DoubleTree by Hilton Bath City Full time

**Why work for us?**
- Staff discounts at all Hilton Hotels & Resorts globally
- Use of our gym facilities
- Uniforms provided
- 10% F&B service charge added to all bills to boost your earnings.
- On-site staff car park

As a Front Office Supervisor, you will oversee the Front Office Activities between the Guest, the hotel and various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

**The key areas of responsibility for the role include**:

- Being the main point of contact for all in-house and external guest queries and requests.
- Providing efficient assistant to guests in a courteously and professionally manner.
- Completing Front Office administration tasks.
- Training Front Office Team Members, SOPs.
- Advise your shift team of any special events or VIP Guests in the hotel
- Monitor the appearance, standards and the performance of the Team Member with an emphasis on training an team work
- Maximizing the sales revenues through up-selling and marketing program.
- Supervision of Front Office operations including check-in and out procedures.
- Reporting Directly to the Front Office Manager.
- Carrying out shift handover and team briefing on a day to day basis
- Assisting management team with achieving departmental targets
- Promoting the hotel, food and drink outlets, and the hotel services at all times
- Liaising with all departments ensuring a swift and efficient communication across the hotel, provision of hotel when necessary.
- Fully trained First Aider; checking stocks of first aid kits and provision of first aid when needed.
- Undertaking all training as requested such as Duty Manager, Health & Safety, First Aider & Customer service etc.
- Administer cash and floats in an accurate manager
- Carrying out Duty Manager responsibilities; Overseeing daily operations within the property.

**What are we looking for?**

A Front Office Supervisor serving Hilton Brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

- An excellent supervisory, inter-personal and communication skills
- A passion for delivering exceptional levels of Guest service.

It would be an advantageous in this position for your to demonstrate the following capabilities and distinctions:

- A relevant Hilton or DoubleTree supervisor experience and knowledge of Hilton OnQ system, preferably but not a necessity.

**Salary**: £11.44 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person



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