Front Office Supervisor

5 months ago


Bath, United Kingdom Queensberry Hotel & Olive Tree Restaurant Full time

The Queensberry Hotel, Bath's renowned boutique hotel is looking for an enthusiastic individual to join its Front of House team.

Join our successful team:

- AA 4 Red Stars
- Michelin Star and AA 3 rosettes restaurant
- Catey's independent hotel of the year 2020
- Taste of the West Gold Award
- Bristol, Bath and Somerset Tourism Gold Award

Your profile:

- Hotel background and similar experience preferred
- Revenue Management knowledge.
- A passion for providing excellent levels of guest service and enjoy working in a busy environment.
- Happy to multi task as helping FOH assistants is part of the daily tasks.
- High level of spoken and written English.
- Immaculate personal presentation.
- Excellent communication skills.
- Driving license.

This role includes:

- Manage the property's online selling channels. Update availability and rates in line with the rate strategy.
- Answer incoming calls and deal with guest queries or transfer calls to the appropriate department.
- Process all bookings, for the hotel and restaurant. This will include event planning for private dinners and meetings.
- Assist in managing the restaurant reservations system.
- Liaise with other hotel departments in regards to bookings and events.
- Fulfill administrative tasks as requested.
- Assist reception and concierge with guest arrivals and departures.

The front office team works on a flexible 8 hour shift basis.

This is a central role in the Front of House team and you will be asked to help in other departments of the hotel. It can be physically demanding, standing part of the day and some lifting is involved when moving guest's luggage.

A driving license is required as you will be required to assist with moving guests’ cars.
- Free Uniform
- Free Meals on duty
- Discounted taxis
- Free and discounted meals at The Olive Tree Restaurant
- Free overnight stays at the hotel (every year)
- Career development with various training opportunities

**Job Type**: Part-time

Pay : £26 324 per annum

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Bath, BA1 2QF: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 30/04/2022



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