Front Office Supervisor

5 days ago


Bath, Bath and North East Somerset, United Kingdom Kaplan International Languages (Aspect International Language Academies Ltd) Full time

**About This Opportunity**

Kaplan International Languages is looking for a Front Office Supervisor to lead our student services team. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, managing student administration, and ensuring compliance with regulatory requirements.

**Responsibilities**

- Supervise a team of front-of-house reception staff and services to provide exceptional customer service to both internal and external customers
- Manage student administration, including checking, scanning, and storing information for all student visas and passports
- Develop a good knowledge of KI Languages courses and services to effectively deal with day-to-day queries from existing and prospective customers
- Collaborate with the Principal to ensure the school premises and facilities meet current health and safety regulations and are kept in a proper state of maintenance and repair
- Review internal measures of quality and satisfaction to ensure all students have the best possible Kaplan Experience
- Familiarize yourself with all British Council inspection criteria relevant to the department
- Have a good working knowledge and understanding of procedural documents and KI Languages policies relevant to the role
- Ensure that all staff are fully and properly inducted and have operational knowledge of procedural documents and KI Languages policies relevant to their role

**Requirements**

- Bachelor's degree (desirable)
- Experience in front office supervision
- Experience in EFL (or similar educational environment) management
- Excellent IT skills, including MS Office
- Exceptional customer service ethos
- Strong attention to detail and high level of data accuracy
- Ability to manage performance and development of staff

**What We Offer**

We offer a competitive salary package, including a base salary of £28-30K pa, plus bonus, commission, and benefits. The post holder will be required to have a DBS check.



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