Front Office Supervisor
5 days ago
**About This Opportunity**
Kaplan International Languages is looking for a Front Office Supervisor to lead our student services team. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, managing student administration, and ensuring compliance with regulatory requirements.
**Responsibilities**
- Supervise a team of front-of-house reception staff and services to provide exceptional customer service to both internal and external customers
- Manage student administration, including checking, scanning, and storing information for all student visas and passports
- Develop a good knowledge of KI Languages courses and services to effectively deal with day-to-day queries from existing and prospective customers
- Collaborate with the Principal to ensure the school premises and facilities meet current health and safety regulations and are kept in a proper state of maintenance and repair
- Review internal measures of quality and satisfaction to ensure all students have the best possible Kaplan Experience
- Familiarize yourself with all British Council inspection criteria relevant to the department
- Have a good working knowledge and understanding of procedural documents and KI Languages policies relevant to the role
- Ensure that all staff are fully and properly inducted and have operational knowledge of procedural documents and KI Languages policies relevant to their role
**Requirements**
- Bachelor's degree (desirable)
- Experience in front office supervision
- Experience in EFL (or similar educational environment) management
- Excellent IT skills, including MS Office
- Exceptional customer service ethos
- Strong attention to detail and high level of data accuracy
- Ability to manage performance and development of staff
**What We Offer**
We offer a competitive salary package, including a base salary of £28-30K pa, plus bonus, commission, and benefits. The post holder will be required to have a DBS check.
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