Front Office Supervisor

1 month ago


Bath, Bath and North East Somerset, United Kingdom Kaplan International Languages (Aspect International Language Academies Ltd) Full time

**About This Opportunity**

Kaplan International Languages is looking for a Front Office Supervisor to lead our student services team. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, managing student administration, and ensuring compliance with regulatory requirements.

**Responsibilities**

- Supervise a team of front-of-house reception staff and services to provide exceptional customer service to both internal and external customers
- Manage student administration, including checking, scanning, and storing information for all student visas and passports
- Develop a good knowledge of KI Languages courses and services to effectively deal with day-to-day queries from existing and prospective customers
- Collaborate with the Principal to ensure the school premises and facilities meet current health and safety regulations and are kept in a proper state of maintenance and repair
- Review internal measures of quality and satisfaction to ensure all students have the best possible Kaplan Experience
- Familiarize yourself with all British Council inspection criteria relevant to the department
- Have a good working knowledge and understanding of procedural documents and KI Languages policies relevant to the role
- Ensure that all staff are fully and properly inducted and have operational knowledge of procedural documents and KI Languages policies relevant to their role

**Requirements**

- Bachelor's degree (desirable)
- Experience in front office supervision
- Experience in EFL (or similar educational environment) management
- Excellent IT skills, including MS Office
- Exceptional customer service ethos
- Strong attention to detail and high level of data accuracy
- Ability to manage performance and development of staff

**What We Offer**

We offer a competitive salary package, including a base salary of £28-30K pa, plus bonus, commission, and benefits. The post holder will be required to have a DBS check.



  • Bath, Bath and North East Somerset, United Kingdom The Roseate Villa Bath Full time

    Luxury Front Office ProfessionalWe are seeking a highly skilled and dedicated Luxury Front Office Professional to join our esteemed team at The Roseate Villa Bath, a luxury hotel brand in the heart of Bath.As a key member of our front office team, you will be responsible for ensuring a seamless guest experience from check-in to check-out. Your primary duties...


  • Bath, Bath and North East Somerset, United Kingdom The Roseate Villa Bath Full time

    We are looking for a highly skilled and experienced Full Time Receptionist to join our esteemed hotel, The Roseate Villa Bath.About the Role:This is an exciting opportunity to work in a luxury hotel environment, providing exceptional customer service and managing front office operations.Responsibilities:To oversee the daily operations of the front desk,...


  • Bath, Bath and North East Somerset, United Kingdom Taste Hospitality Recruitment Limited Full time

    Fine Dining SupervisorA talented and enthusiastic Fine Dining Supervisor is required to lead our friendly and like-minded front-of-house team at our 2AA Rosettes awarded restaurant in Bath. With its elegant atmosphere and combination of original features and modern decor, this property offers traditional British cuisine with modern influences.Estimated...

  • Floor Supervisor

    2 weeks ago


    Bath, Bath and North East Somerset, United Kingdom Bill's Restaurants Full time

    Job OverviewWe are seeking a Floor Supervisor to join our team at Bills Restaurants. The successful candidate will be responsible for supporting our front-of-house operations and ensuring that every guest has an exceptional dining experience.The salary for this role is approximately £25,000 - £35,000 per annum, depending on experience and qualifications....


  • Bath, Bath and North East Somerset, United Kingdom Taste Hospitality Recruitment Limited Full time

    Job Summary:A passionate and experienced Restaurant Supervisor is required to join our esteemed restaurant in the historic city of Bath. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and contributing to the success of our fine dining establishment.About the Role:This is an exciting chance for...


  • Bath, Somerset, Bath & N E Somerset, United Kingdom Comptoir Group Part time

    Front of House Supervisor - BathWe've been looking for a Supervisor just like you! As a Front of House Supervisors you will not only get a thrill from putting a smile on someone's face time and time again, but enjoy teaching others to do the same! You will manage the floor during service with confidence having built a team of people around you who...


  • Bath, Bath and North East Somerset, United Kingdom Bill's Restaurants Full time

    **Job Description:**We are seeking a talented and ambitious Customer Service Supervisor to join our team at Bill's Restaurants. As an Assistant Manager, you will play a key role in leading our front-of-house team to deliver exceptional customer service and driving sales growth.**Key Responsibilities:**Lead by example, demonstrating a positive attitude and...


  • Bath, Bath and North East Somerset, United Kingdom THE PIG Full time

    In this role, you will be the face of our hotel, providing a warm welcome to guests and ensuring their stay is enjoyable. Key responsibilities include managing hotel operations, handling customer queries, and working closely with the front office team.You will have the opportunity to develop your skills and knowledge through various training programs and...


  • Bath, Bath and North East Somerset, United Kingdom Taste Hospitality Recruitment Limited Full time

    Overview: Taste Hospitality Recruitment Limited is a leading recruitment agency specialising in hospitality jobs. We are currently recruiting for a Restaurant Supervisor to join our client's team in Bath.Salary and Benefits: The salary for this position is approximately £32,000 per annum, depending on experience. In addition to the salary, you will also...


  • Bath, Bath and North East Somerset, United Kingdom Apex City of Bath Hotel Full time

    We are looking for a charismatic and experienced General Manager to lead our team at the Apex City of Bath Hotel. As a key member of our senior management team, you will play a vital role in ensuring the smooth operation of our restaurants and bars, providing exceptional customer service, and driving revenue growth.The ideal candidate will have extensive...

  • Restaurant Supervisor

    4 weeks ago


    Bath, Bath and North East Somerset, United Kingdom Taste Hospitality Recruitment Limited Full time

    Prestigious Job Opportunity in GloucestershireWe are currently seeking a highly skilled and experienced Chef de Rang / Head Waiter or Head Waitress to join our front of house team in this stunning country house hotel, located in picturesque Gloucestershire.The hotel features a sophisticated fine dining restaurant, offering an exceptional culinary experience....


  • Bath, Bath and North East Somerset, United Kingdom Hotel Indigo Bath Full time

    About UsHotel Indigo Bath is a unique boutique hotel located in the heart of Bath, surrounded by rich history and culture. Our hotel offers 166 stylish rooms, each designed to reflect the city's vibrant atmosphere. We are passionate about providing exceptional customer service and creating unforgettable experiences for our guests.The OpportunityWe are...


  • Bath, Bath and North East Somerset, United Kingdom Select Appointments Full time

    Join Select Appointments as we launch a brand-new showroom in Bath, and discover exciting opportunities for career advancement. As a Furniture Showroom Supervisor, you will be responsible for driving sales growth, maintaining high standards of customer service, and leading a team of sales professionals.Responsibilities:Sales performance: Drive sales growth,...


  • Bath, Bath and North East Somerset, United Kingdom Five Guys Full time

    Key ResponsibilitiesAs Assistant Manager, you will:• Manage Shift Managers and Crew• Support perfect burgers and fries delivery• Provide an above-and-beyond team experience and a fun working environment• Ensure customer delight with their order and Five Guys experience• Lead from the front, working with the team and customers


  • Bath, Bath and North East Somerset, United Kingdom Taste Hospitality Recruitment Limited Full time

    A fine dining 2AA Rosettes awarded restaurant in Bath requires a Restaurant Supervisor to oversee the front of house team.As a seasoned professional, you will be responsible for ensuring exceptional customer service and maintaining high standards throughout the restaurant.The ideal candidate will have a background in similar standard restaurants, with a...


  • Bath, Bath and North East Somerset, United Kingdom CV-Library Full time

    Enhanced Security Officer OpportunityWe are recruiting for Enhanced Security Officers to work on our prestigious contract at Hinkley Point C in Somerset.Average 42 hours per week, based on a 12 hour shift pattern rotating through days, nights and weekends.About the RoleAs a key representative of the security provider and the Hinkley Point C Project, Enhanced...


  • Bath, Bath and North East Somerset, United Kingdom Taste Hospitality Recruitment Limited Full time

    About the Opportunity:This is an exciting chance for a talented and enthusiastic Restaurant Supervisor to join our esteemed restaurant and contribute to the success of our fine dining establishment. Our restaurant serves traditional British cuisine with modern influences, focusing on seasonality and creativity to craft unique dishes. As a member of our...


  • Bath, Bath and North East Somerset, United Kingdom Comptoir Group Full time

    Senior Front of House RoleWe are seeking a seasoned professional to fill the role of Front of House Supervisor at our Bath restaurant. As a senior member of our team, you will be responsible for ensuring that our customers receive the highest level of service and that our staff are motivated and empowered to deliver exceptional results.The salary for this...


  • Bath, Bath and North East Somerset, United Kingdom University of Bath Full time

    Role RequirementsThis role requires a basic DBS check which we would organise for you and we will support you with all the training you need to thrive in this inspiring environment. As a Sports Assistant, you will play a vital role within our team, carrying out the day-to-day front of house operation of all Sports facilities and associated areas.Key...


  • Bath, Bath and North East Somerset, United Kingdom THE PIG Full time

    This is a fantastic opportunity to join our front desk team as a Weekend Front Desk Coordinator. As a key member of the team, you will be responsible for providing exceptional service to guests and ensuring a seamless experience.You will manage hotel operations, handle customer queries, and work closely with the front office team. We are committed to...