Front Desk Hospitality Manager

7 days ago


Bath, Bath and North East Somerset, United Kingdom Hotel Indigo Bath Full time

About Us

Hotel Indigo Bath is a unique boutique hotel located in the heart of Bath, surrounded by rich history and culture. Our hotel offers 166 stylish rooms, each designed to reflect the city's vibrant atmosphere. We are passionate about providing exceptional customer service and creating unforgettable experiences for our guests.

The Opportunity

We are seeking an experienced Front Desk Hospitality Manager to join our team. As a key member of our front office, you will be responsible for leading our reception team and ensuring that our guests receive a warm welcome and unparalleled service. Your primary focus will be on delivering exceptional customer experiences, motivating your team, and maintaining high standards of quality and efficiency.

Key Responsibilities

  • Lead the reception team to provide excellent customer service and maintain high standards of quality and efficiency.
  • Recruit, manage, and develop the skills of the reception team members.
  • Work closely with other department heads to ensure seamless communication and collaboration.
  • Maintain accurate records and reports, including guest feedback and staff performance.
  • Contribute to the development of new ideas and initiatives to improve customer satisfaction and operational efficiency.

Requirements

To succeed in this role, you will need:

Proven experience in a similar position within the hospitality industry, preferably in a Front of House department.A strong track record of motivating and leading a team, with excellent communication and interpersonal skills.Excellent attention to detail and organisational skills, with the ability to multitask and prioritise tasks effectively.A passion for delivering exceptional customer service and creating memorable experiences.

What We Offer

  • An estimated salary of £35,000 - £45,000 per annum, depending on experience.
  • A heavily discounted Staff Room Rate at all Castlebridge properties, perfect for taking breaks and exploring new destinations.
  • 50% off your bill when dining in one of our Restaurants or Bars.
  • Fully funded Apprenticeship programme to develop your career without a reduction in pay.
  • Cycle to work scheme, allowing you to save up to 40% on a wide range of bikes.
  • Healthcare Cash Plans, providing dental, optical, medical, and more benefits from just £1 per week.
  • Referral schemes for referring friends or family to join our team.
  • Flexible shift patterns and contracts available to suit your lifestyle.
  • Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
  • Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
  • Employee Assistance Programme, offering free, confidential advice 24/7.

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