Luxury Front Office Professional
1 day ago
We are seeking a highly skilled and dedicated Luxury Front Office Professional to join our esteemed team at The Roseate Villa Bath, a luxury hotel brand in the heart of Bath.
As a key member of our front office team, you will be responsible for ensuring a seamless guest experience from check-in to check-out. Your primary duties will include:
- Ensuring each guest is escorted to their room and familiarized with the facilities of the hotel.
- Managing guest accounts and setting up valid payment methods.
- Providing exceptional customer service and resolving any issues that may arise during the guest's stay.
Requirements:
- A minimum of 1 year's experience in a similar role within a 4/5* star environment.
- An excellent command of English, both spoken and written.
- Ability to work efficiently in a fast-paced environment and provide outstanding customer service.
In addition to a competitive salary of £25,000 - £30,000 per annum, we offer a range of benefits including:
- Free accommodation and meals on duty.
- Uniforms and laundry provided.
- Employee recognition awards and bonuses.
If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, please submit your application today.
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