Luxury Front Office Professional

1 day ago


Bath, Bath and North East Somerset, United Kingdom The Roseate Villa Bath Full time
Luxury Front Office Professional

We are seeking a highly skilled and dedicated Luxury Front Office Professional to join our esteemed team at The Roseate Villa Bath, a luxury hotel brand in the heart of Bath.

As a key member of our front office team, you will be responsible for ensuring a seamless guest experience from check-in to check-out. Your primary duties will include:

  • Ensuring each guest is escorted to their room and familiarized with the facilities of the hotel.
  • Managing guest accounts and setting up valid payment methods.
  • Providing exceptional customer service and resolving any issues that may arise during the guest's stay.

Requirements:

  • A minimum of 1 year's experience in a similar role within a 4/5* star environment.
  • An excellent command of English, both spoken and written.
  • Ability to work efficiently in a fast-paced environment and provide outstanding customer service.

In addition to a competitive salary of £25,000 - £30,000 per annum, we offer a range of benefits including:

  • Free accommodation and meals on duty.
  • Uniforms and laundry provided.
  • Employee recognition awards and bonuses.

If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, please submit your application today.



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