Guest Services Coordinator

1 month ago

Bath, United Kingdom Apex City of Bath Hotel Full time

Why Choose Apex Hotels?

At Apex City of Bath Hotel, we pride ourselves on providing a welcoming atmosphere for both our guests and our team members. As a Front Office Receptionist, you will be an integral part of our Guest Services Team, embodying our core values of Trust, Passion, Friendliness, and Teamwork. We encourage you to express your individuality while contributing to our vibrant work environment.

In this role, you will have the opportunity to:

  • Engage with a diverse range of guests and create memorable experiences.
  • Develop professional relationships and enhance your skills in a supportive setting.
  • Enjoy a competitive salary along with a comprehensive benefits package, including:
  • 20.5 days of annual leave based on a 4 on 4 off shift schedule.
  • Ongoing training and professional development from day one.
  • Participation in employee events and celebrations.
  • Access to our innovative employee communication app.
  • Entry to our state-of-the-art fitness facilities.
  • Healthy meal options during your shifts.
  • Access to an external Employee Assistance Programme.
  • Financial Wellbeing App for early access to earnings.
  • A £200 referral bonus for introducing new team members.

Your Role and Responsibilities:

As a Front Office Receptionist, your primary responsibility will be to deliver exceptional service to our guests. You will:

  • Warmly greet guests upon arrival and ensure a smooth check-in and check-out process.
  • Provide accurate information about hotel amenities and local attractions.
  • Handle phone inquiries and email correspondence professionally.
  • Foster a friendly and engaging atmosphere to enhance guest loyalty.

We are looking for candidates who possess:

  • Strong organizational skills and attention to detail.
  • A proactive approach and the ability to work independently.
  • A customer-focused mindset with a passion for service excellence.
  • The capability to manage multiple tasks effectively.
  • A genuine desire to create a welcoming environment for our guests.

At Apex Hotels, we value authenticity and seek individuals who are eager to bring their unique perspectives to our team. We provide extensive training and development opportunities to help you thrive in your career while enjoying a fun and fulfilling work environment. Your personality and ideas are what make our team special, and we look forward to welcoming you to our family.

If you are interested in this opportunity, we would love to hear from you.

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