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Guest Services Coordinator

2 months ago

Bath, United Kingdom YTL Hotels Full time

About Us

YTL Hotels operates a selection of distinguished properties, including the renowned Thermae Bath Spa, where guests can immerse themselves in the historic thermal waters that have been cherished for centuries.

Position Overview

The role of a Receptionist is vital in creating a welcoming atmosphere for our guests. As the initial point of contact, you will play a crucial role in shaping their experience.

Key Responsibilities

  • Manage the arrival and departure processes for guests, ensuring a seamless experience.
  • Provide comprehensive information to visitors regarding their spa experience.
  • Maintain a professional and friendly demeanor at all times.
  • Assist in the coordination of spa services and appointments.

Benefits of Working with Us

  1. Generous holiday allowance that increases with service duration.
  2. Recognition programs for outstanding contributions.
  3. Opportunities for career advancement through apprenticeship programs.
  4. Access to digital learning resources for personal development.
  5. Financial wellness initiatives, including discounts from numerous retailers.
  6. Health and wellness support through an interactive platform.
  7. Comprehensive healthcare cash plan.
  8. Pension scheme contributions for future security.
  9. Referral bonuses for successful candidate recommendations.
  10. Monthly complimentary spa passes for personal use and guests.

Our Commitment

At YTL Hotels, we are dedicated to providing exceptional service and creating memorable experiences for our guests. We value the contributions of our team members and strive to foster a supportive work environment.

Eligibility

Only candidates with the right to work in the UK or valid work permits will be considered for this position.