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Guest Services Coordinator
2 months ago
Why Choose Apex City of Bath Hotel?
Welcome to the Apex family As a Front Office Receptionist, you will play a vital role in creating memorable experiences for our guests. Our core values of Trust, Passion, Friendliness, and Teamwork guide us in providing exceptional service. We encourage you to express your individuality while being part of our Guest Services Team, as it is our unique personalities that make Apex Hotels special.
In this role, you will:
- Meet wonderful people and build lasting friendships.
- Receive competitive compensation along with a comprehensive benefits package, including:
- 20.5 days of holiday based on a 4 on 4 off shift pattern.
- Training and development from day one.
- Participation in employee events and celebrations.
- Access to our state-of-the-art gym and pools.
- Healthy meals during your shifts.
- Entry to an external Employee Assistance Programme.
- Financial Wellbeing App for flexible pay options.
- A £200 referral bonus for successful recommendations.
Your Role:
As a Front Office Receptionist, you will be responsible for delivering outstanding service to all guests. Your duties will include:
- Welcoming guests with a friendly demeanor and a warm smile.
- Ensuring a smooth check-in and check-out process.
- Providing accurate information about the local area and hotel facilities.
- Handling phone calls and emails with professionalism.
- Creating a positive atmosphere that encourages guest loyalty.
To excel in this position, you should possess excellent organizational skills and attention to detail. This role is crucial in ensuring high standards of service for our guests before, during, and after their stay. You will enjoy engaging with guests, assisting with their needs, and efficiently resolving inquiries, all while maintaining a cheerful and approachable attitude.
On your first day, you will embark on a structured 12-week training program designed to equip you with the skills and confidence needed to thrive as a Front Office Receptionist. We are looking for candidates who:
- Deliver exceptional service standards.
- Demonstrate initiative and self-awareness.
- Exhibit a strong customer service mindset.
- Can manage multiple tasks effectively.
- Pay close attention to detail.
- Have a genuine desire to provide a warm welcome to our guests.
At Apex, we value authenticity and encourage you to bring your true self to work. We focus on attitude over experience and provide extensive training and development opportunities to help you grow in a fulfilling career. We believe that our family can never be too big, and there is always a place for you here.
We look forward to welcoming you to our team
