Guest Services Coordinator

2 weeks ago

Bath, United Kingdom Apex City of Bath Hotel Full time

Why Choose Apex City of Bath Hotel?

At Apex City of Bath Hotel, we pride ourselves on creating a welcoming atmosphere for both our guests and our team members. As a Front Office Receptionist, you will be part of a family that values Trust, Passion, Friendliness, and Teamwork. We encourage you to express your individuality while contributing to the Guest Services Team, as it is our unique personalities that set Apex Hotels apart.

In this role, you will have the opportunity to connect with wonderful people, enjoy a vibrant work environment, forge new friendships, and acquire valuable skills. Additionally, we offer a competitive salary and an extensive range of employee benefits, including:

  • 20.5 days of annual leave based on a 4 on 4 off shift pattern
  • Comprehensive training and development from day one
  • Employee events and celebrations
  • Access to our interactive employee communication app
  • Entry to our state-of-the-art fitness facilities
  • Healthy meal options during your shifts
  • External Employee Assistance Programme
  • Financial Wellbeing App for early access to wages
  • Referral bonus for bringing friends or family into the team

Your Role and Responsibilities:

As a Front Office Receptionist, your primary responsibility will be to deliver exceptional service to our guests. You will be the first point of contact, providing a warm welcome and ensuring the safety and security of the premises while addressing all guest needs.

Key responsibilities include:

  • Greeting guests with a friendly demeanor and a welcoming smile.
  • Facilitating a smooth check-in and check-out process.
  • Providing accurate information about the local area and hotel amenities.
  • Handling phone calls and emails professionally.
  • Creating a positive customer experience to foster guest loyalty.

To excel in this role, you should possess excellent organizational skills and attention to detail, ensuring consistent service standards. This position is crucial to the hotel's operations and the overall guest experience.

We seek individuals who:

  • Demonstrate high standards of service
  • Exhibit initiative and self-awareness
  • Possess a customer-focused attitude
  • Can manage multiple tasks effectively
  • Pay close attention to detail
  • Have a genuine desire to provide a warm welcome to our guests

We value authenticity and encourage you to bring your true self to work. Our commitment to training and development will empower you to thrive in a rewarding career. We believe in fostering a diverse and inclusive environment where everyone can contribute their unique perspectives and ideas.

We look forward to welcoming you to our team.

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