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Receptionist / Appointments Clerk - Outpatients

4 months ago

Poole, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

Job summary

The Outpatient Booking Team is currently looking for an 15 hours per week Appointments Clerk to join the team at Canford House.

In the appointments call centre you will be involved in making and receiving telephone calls to patients regarding forthcoming appointments and sending out appropriate documentation as well as booking appointments for future clinics.

You will be working closely with other clerks and appointment staff as well as Consultant and Nursing staff. Previous NHS and general office experience is preferable but not essential as training will be provided. You will have basic computer skills and numerical accuracy. You must be able to demonstrate that you can work effectively as a team member and have clear verbal and written communication skills.

Flexibility in hours may be required especially during periods of team member's annual leave.

Future opening hours may include evening and weekend clinics so you will need to be flexible.

Base Location: Canford House, Discovery Court Business Centre, Wallisdown Road, Poole

Interview Date: TBC

Main duties of the job

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview

Job description

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person Specification

Qualifications

Essential

Good standard of numeracy and literacy equivalent to GCSE

Desirable

ECDL or equivalent experience experience of a range of IT packages

Experience

Essential

Customer Service

Desirable

NHS experience - especially appointment booking and reception desk cover General office experience Experience of working with sensitive and/or personal data. Organisational and planning skills

Technical Skills Competencies

Essential

Basic computer skills

Knowledge

Desirable

Clear understanding of Information Governance and its importance within the Healthcare setting

Interpersonal skills

Essential

Ability to work as part of a team Clear verbal and written communication skills

Personal Attributes

Essential

Ability to work under pressure

Other requirements

Essential

Flexibility to cover extra hours if required