Insurance Complaints Manager

4 weeks ago

Southwark, United Kingdom Sky Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

What you'll do
  • Manage our outsourced supplier who managed all Insurance and Non-insurance related complaints to make sure they are delivering against process and ICOBs rules
  • Overseeing or directly manage highly complex or sensitive complaints. This may include working with the wider business i.e. legal, data protection to resolve complaints.
  • Be key point of contact and resolve any complaints referred to the FOS
  • Optimise our complaints processes including improving 1st line resolution, complaints investigation process, reporting and root cause analysis
  • Responsible for all complaint reporting for various governance forums and regulatory submissions
  • Own complaint root cause analysis and run operational forum to raise awareness of issues for resolution
What you'll bring:

Knowledge
  • Must have strong understanding of key personal lines insurance processes with a focus on insurance sales, administration, claims and distribution.
  • Must have experiencing in working in FCA regulated complaints environment and ideally managing a complaints function
  • Must understand FCA complaints ICOBs rules and best practices
  • Good understanding of FCA, consumer duty and DPA regulatory requirements
  • Interest in Connected Home and Smart devices advantageous for our tech related complaints process
  • Experiencing working with suppliers or internal teams to drive performance an advantage
Skills
  • Excellent administration skills
  • Attention to detail and commitment to high standards of quality
  • Complaint handling experience
  • Great communicator
  • Ability to work with a range of stakehlders to solve problems
  • Someone able to manage key messages upwards and be a clear communicator to impact change
The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
  • Sky Q, for the TV you love all in one place
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
  • Access a wide range of exclusive Sky VIP rewards and experiences
How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even

get pampered at our beauty salon.

Inclusion:
At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

  • Senior Licensing Manager

    2 weeks ago

    Southwark, United Kingdom Carrington West Full time

    Job DescriptionWe are seeking a highly experienced and skilled Principal Licensing Officer to lead and oversee our licensing team. The successful candidate will be responsible for ensuring effective regulation, enforcement, and compliance within the community.Key ResponsibilitiesProvide strong leadership to the licensing team, setting objectives, managing...

  • Quality Assurance Manager

    2 months ago

    Southwark, United Kingdom Alexander Steele Full time

    Alexander Steele is working exclusively with a renowned food business that supplies a diverse range of premium products to UK and European retailers. Due to business growth and product demand, the company is seeking an Italian-speaking Quality Assurance Manager to join their technical team.The role requires regular travel (50% time spent travelling) to...

  • Quality Assurance Manager

    2 months ago

    Southwark, United Kingdom Alexander Steele Full time

    Alexander Steele is working exclusively with a renowned food business that supplies a diverse range of premium products to UK and European retailers. Due to business growth and product demand, the company is seeking an Italian-speaking Quality Assurance Manager to join their technical team.The role requires regular travel (50% time spent travelling) to...

  • Representations Officer

    4 months ago

    Southwark, United Kingdom CRA GROUP LIMITED Full time

    3 months contract with Southwark Council_ **Job Summary**: - To undertake the quasi-judicial role of a Representations Officer and makes decisions on the enforcement of Penalty Charge Notices (PCNs) up to and including those which have been transferred to the Enforcement Agents following County Court action. - To provide a high-quality service in terms of...

  • Assistant Team Manager

    1 month ago

    Southwark, United Kingdom CV-Library Full time

    SW Locums are looking to source a UK Experienced Social Worker for a locum Deputy Team Manager role in Southwark to join the Transfer of Care Team North based at St Thomas Hospital. The Deputy Team Manager will be responsible for the day-to-day operational oversight of social workers and their work products. The role includes providing social work practice...

  • Rehabilitation Case Manager

    2 weeks ago

    Southwark, Greater London, United Kingdom Health Case Management Limited Full time

    About the Role:We are seeking a skilled Rehabilitation Case Manager to join our team at Health Case Management Limited. As a Rehabilitation Case Manager, you will play a crucial role in supporting injured individuals on their rehabilitation journey.Key Responsibilities:Instructing, coordinating, and progressing multi-disciplinary intervention with clients as...

  • Housing Services Manager

    1 month ago

    Southwark, United Kingdom Marks Consulting Partners Limited Full time

    Job Title: Housing ManagerMarks Consulting Partners Limited is seeking an experienced Housing Manager to join our team in South London. As a key member of our housing management team, you will be responsible for leading the delivery of housing services, ensuring effective tenancy management, and maintaining strong relationships with tenants and...

  • Senior Construction Project Manager

    4 weeks ago

    Southwark, United Kingdom CV-Library Full time

    A collaborative and enthusiastic Construction Consultancy is in search of a motivated and experienced Senior Construction Project Manager to join their team based in London. The Senior Construction Project Manager Role The Senior Construction Project Manager will have a direct reporting line to the Construction Director, playing an integral role in growing...

  • Customer Service Manager

    1 month ago

    Southwark, United Kingdom CV-Library Full time

    Customer Service Manager (SaaS) £40,000 - £50,000 plus benefits including a bonus, remote and flexible working, private healthcare, rising holiday, enhanced pension, income protection, dedicated training budget /monthly training and lots more! Fully Remote (occasional travel required) Keywords: Customer Service Manager, Customer Success Manager,...

  • Housing Officer

    5 months ago

    Southwark, United Kingdom Omega Recruitment Group Full time

    **Job Title : Housing Officer** Job Category : Housing Category : Agency Workers Client : Southwark Council IR35 Status : Inside IR35 Hours Per Week : 36.00 Start Time : 09:00 End Time : 17:00 **PAYE Rate**: £21.42 ph (Basic Rate £19.11 + 12.07% holiday pay) + exclusive retention bonus of upto £1000.00 per year if employed via Omega Recruitment...

  • Contract Officer

    5 months ago

    Southwark, United Kingdom CRA GROUP LIMITED Full time

    3-4 months contract with Southwark Council_ **Job Summary**: - To support the service and appropriate manager in the day to day running of all functions within the team, contributing to building safety and compliance legislations for the repairs service. - To assist in the day-to-day delivery of the team’s repair projects. - To help develop and manage...

  • Senior Customer Care Officer

    5 months ago

    Southwark, United Kingdom Deekay Technical Full time

    2. To operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues and to escalate these issues to the relevant managers as required. - 3. Answering client and customer queries - providing repairs knowledge and guidance to assist them in resolving issues. - 4. To ensure that the dynamic appointment scheduling...

  • Electrical Site Manager

    1 month ago

    Southwark, United Kingdom James Lewis Recruitment Full time

    The RoleWe are seeking an experienced Electrical Site Manager to join our team. As an Electrical Site Manager, you will be responsible for overseeing the electrical aspects of construction projects, ensuring that they are completed on time, within budget, and to the required quality standards.Key Responsibilities:Manage and coordinate electrical trade...

  • Electrical Site Manager

    1 month ago

    Southwark, United Kingdom James Lewis Recruitment Full time

    The RoleWe are seeking an experienced Electrical Site Manager to join our team. As an Electrical Site Manager, you will be responsible for overseeing the electrical aspects of construction projects, ensuring that they are completed on time, within budget, and to the required quality standards.Key Responsibilities:Manage and coordinate electrical trade...

  • Account Manager

    4 weeks ago

    Southwark, Greater London, United Kingdom Anabas. Full time

    About the RoleWe are seeking a highly skilled and experienced Account Manager to join our Anabas Operations Management team. As a key member of our team, you will be responsible for leading and managing a team of site leads and operatives, delivering services to client portfolios, and ensuring that client-specific SLAs and KPIs are achieved.Key...

  • Account Manager

    4 weeks ago

    Southwark, Greater London, United Kingdom Anabas. Full time

    About the RoleWe are seeking a highly skilled and experienced Account Manager to join our Anabas Operations Management team. As a key member of our team, you will be responsible for leading and managing a team of site leads and operatives, delivering services to client portfolios, and ensuring that client-specific SLAs and KPIs are achieved.Key...

  • Business Support Officer

    1 month ago

    Southwark, United Kingdom CV-Library Full time

    Business Support Officer Southwark Job Role Provides customer focussed Parks and Leisure services through ensuring the effective delivery of the Arboricultural Contract, divisional performance reporting, effective budget monitoring and responsible for stakeholder management through customer enquiries and complaints. Provide admin support to the tree...

  • Facilities Coordinator

    2 weeks ago

    Southwark, United Kingdom Ritz Recruitment Limited Full time

    Main Responsibilities:As a Facilities Coordinator at Ritz Recruitment Limited, you will be responsible for the effective coordination of a residential building's compliance obligations, maintenance, and tenancy process. This role requires a strong understanding of Health and Safety regulations and the ability to manage live tasks on the facilities management...

  • Business Support Officer

    5 months ago

    Southwark, United Kingdom Colbern Limited Full time

    371113-4460-2474 NCD Business Support Officer Southwark Contract £14.93 per hour Our client is looking for an experienced Business Support Officer. 1. To provide a comprehensive and efficient administrative service to the Department. 2. To utilise the Council’s financial system SAP to create vendors, raise purchase orders, and effect payments in line...

  • Business Development Manager

    1 week ago

    Southwark, United Kingdom Cube Full time

    Do you have good contacts in the hospitality industry? Are you good at sales? Would you like to increase your salary and progress your career? If so, we have a perfect job opportunity for you. Cube, a staffing agency supplying temporary hospitality staff to caterers and venues in London and the Home Counties is looking for a motivated individual to join...