Senior Customer Care Officer
3 months ago
2. To operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues and to escalate these issues to the relevant managers as required.
- 3. Answering client and customer queries - providing repairs knowledge and guidance to assist them in resolving issues.
- 4. To ensure that the dynamic appointment scheduling system database is accurately maintained and managed - observing good system housekeeping, user maintenance, and best practice at all times.
- 5. To prepare of records, statistics and communications document as required and respond to written and verbal icasework, complaints and statuary enquires as required in a timely manner, in order to resolve issues effectively and speedily.
- 6. To monitor and report on operative performance in terms of missed
- appointments, customer satisfaction levels, etc. and to escalate issues to the relevant manager.
- 7. To maintain a comprehensive and up to date knowledge of all relevant legislation, procedures and best practice for the service area.
- 8. To liaise with internal and external agencies to ensure high standards of service delivery.
- 9. Maintaining a positive, empathetic and professional attitude towards customers at all times.
- 10. Ability to stay calm when customers are stressed or upset.
Rate: £14.93 Umbrella
**Job Types**: Full-time, Temporary contract
Contract length: 3 months
**Salary**: £14.93 per hour
Schedule:
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
- local authority: 1 year (preferred)
Work Location: In person
-
Income Officer
4 weeks ago
Southwark, United Kingdom Service Care Solutions Full timeIncome Officer Southwark, London Full Time - Hybrid/Remote Permanent £37,000 Annual We are currently searching for a prospective Income Officer to join a team based in Southwark, on a full time permanent basis. The role is hybrid with 2 days per week in office and 3 days working from home. The post holder will manage rent accounts and other housing...
-
Income Officer
3 weeks ago
Southwark, United Kingdom Service Care Solutions Full timeIncome OfficerSouthwark, LondonFull Time - Hybrid/RemotePermanent£37,000 AnnualWe are currently searching for a prospective Income Officer to join a team based in Southwark, on a full time permanent basis. The role is hybrid with 2 days per week in office and 3 days working from home. The post holder will manage rent accounts and other housing related...
-
Income Officer
3 weeks ago
Southwark, United Kingdom Service Care Solutions Full timeIncome Officer Southwark, London Full Time - Hybrid/Remote Permanent 37,000 AnnualWe are currently searching for a prospective Income Officer to join a team based in Southwark, on a full time permanent basis. The role is hybrid with 2 days per week in office and 3 days working from home. The post holder will manage rent accounts and other housing related...
-
Income Officer
4 days ago
Southwark, Greater London, United Kingdom Service Care Solutions Full timeIncome Officer RoleWe are seeking a highly skilled Income Officer to join our team at Service Care Solutions. As an Income Officer, you will play a crucial role in managing rent accounts and other housing-related debts, while delivering exceptional customer service to our residents.Key Responsibilities:Manage rent accounts and other housing-related debts on...
-
Income Officer
4 days ago
Southwark, Greater London, United Kingdom Service Care Solutions Full timeIncome Officer RoleWe are seeking a highly skilled Income Officer to join our team at Service Care Solutions. As an Income Officer, you will play a crucial role in managing rent accounts and other housing-related debts, while delivering exceptional customer service to our residents.Key Responsibilities:Manage rent accounts and other housing-related debts on...
-
Income Officer
23 hours ago
Southwark, Greater London, United Kingdom Service Care Solutions Full timeIncome OfficerWe are seeking a highly skilled and experienced Income Officer to join our team at Service Care Solutions. As an Income Officer, you will play a crucial role in managing rent accounts and other housing-related debts, working closely with customers to reduce arrears in an appropriate manner.Key Responsibilities:Manage rent accounts and other...
-
Income Officer
21 hours ago
Southwark, Greater London, United Kingdom Service Care Solutions Full timeIncome OfficerWe are seeking a highly skilled and experienced Income Officer to join our team at Service Care Solutions. As an Income Officer, you will play a crucial role in managing rent accounts and other housing-related debts, working closely with customers to reduce arrears in an appropriate manner.Key Responsibilities:Manage rent accounts and other...
-
Income Officer
2 weeks ago
Southwark, Greater London, United Kingdom Service Care Solutions Full timeJob Summary:We are seeking a highly skilled Income Officer to join our team at Service Care Solutions. As an Income Officer, you will play a crucial role in managing rent accounts and other housing-related debts, while delivering exceptional customer service and working closely with customers to reduce arrears in a timely and effective manner.Key...
-
Income Officer
2 weeks ago
Southwark, Greater London, United Kingdom Service Care Solutions Full timeJob Summary:We are seeking a highly skilled Income Officer to join our team at Service Care Solutions. As an Income Officer, you will play a crucial role in managing rent accounts and other housing-related debts, while delivering exceptional customer service and working closely with customers to reduce arrears in a timely and effective manner.Key...
-
Senior Repairs and Contracts Officer
1 month ago
Southwark, United Kingdom Novax Recruitment Ltd Full timeSenior Repairs and Contracts Officer £20 - £22 PAYE Contract Southwark, London Job Overview: The role will be expected to manage, lead and influence the Repairs and Contracts Officers, to maximise income by ensuring effective management of rented garages and voids, including managing internal and external contracts for the day to day repairs and...
-
Senior Administrative Officer
4 months ago
Southwark, United Kingdom Colbern Limited Full time988568-4321-2475 NCD Senior Administrative Officer Southwark Contract £17.90 per hour Our client is looking for an experienced Senior Administrative Officer. To manage the administrative processes of the team which will include the supervision of administrative staff. The temp will be expected to work without immediate direction to provide a...
-
Senior Repairs and Contracts Officer
3 weeks ago
Southwark, United Kingdom Novax Recruitment Ltd Full timeSenior Repairs and Contracts Officer£20 - £22 PAYEContractSouthwark, London Job Overview:The role will be expected to manage, lead and influence the Repairs and Contracts Officers, to maximise income by ensuring effective management of rented garages and voids, including managing internal and external contracts for the day to day repairs and refurbishment...
-
Revenue Management Officer
4 weeks ago
Southwark, United Kingdom Service Care Solutions Full timePosition: Revenue Management Officer - PermanentLocation: Southwark, London (Covering Croydon area - approx. 783 Properties)Employment Type: Full Time, 37 Hours a WeekWork Arrangement: Hybrid/Flexible Working available - 3 days at HomeSalary: Circa £37,000 annual salary, 29 days annual leave (pro rata for part time), 4% - 6% pension contribution and...
-
Housing Repairs Customer Service Officer
3 months ago
Southwark, United Kingdom Fox Morris Group Full timeHYBRID WORKING Fox Morris are working with Southwark Council in relations to finding a **Housing Repairs Customer Service Officer** to start work ASAP! **Responsibilities** **- To provide and promote a professional, high quality, front line customer focused service to all callers, processing information in response to enquiries, concerns or requests for...
-
Damp and Mould Customer Service Officer
4 months ago
Southwark, United Kingdom Fox Morris Group Full timeFox Morris are working with Southwark Council in relations to finding a Damp and Mould Customer Service Officer to start work ASAP! **Responsibilities** - To provide and promote a professional, high quality, customer focused service to all callers. - To process information in response to enquiries, concerns or requests for Council services received through...
-
Customer Services Officer
3 months ago
Southwark, United Kingdom Colbern Limited Full time510644-7791-2467 NCD Customer Services Officer Southwark Contract £14.22 per hour Our client is looking for an experienced Customer Services Officer. YOU MUST HAVE EXPERIENCE OF WORKING IN A CALL CENTRE CUSTOMER SERVICES ENVIRONMENT The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you...
-
Library Officer
4 months ago
Southwark, United Kingdom Fox Morris Group Full timeFox Morris are working with Southwark Council in relations to finding a Library Officer to start work ASAP! **Responsibilities** - To provide a high level of customer care, welcoming customers and volunteers to the library, introducing them to the range of services available, joining new members, carrying out reception and circulation desk duties and...
-
Senior Children’s Service Brokerage Officer
4 months ago
Southwark, United Kingdom Fox Morris Group Full timeHYBRID WORKING Fox Morris are working with Southwark Council in relations to finding a **Senior Children’s Service Brokerage Officer **to start work ASAP! **Responsibilities** - Work proactively within the Placements Team to ensure all children are placed in suitable placements, monitoring referral patterns and use of Independent Fostering Agencies...
-
Customer Service Officer
3 months ago
Southwark, United Kingdom Fox Morris Group Full timeFox Morris are working with Southwark Council in relations to finding a Customer Service Officer (Leasehold/Council Tax/Housing Income) to start work ASAP! **Responsibilities** - Logistically carrying out the project. - Creating written communication to the leaseholders. 4. Record keeping for the project and database. - Being professional with all...
-
Field Care Supervisor
3 months ago
Southwark, United Kingdom Sage Care Limited Full time**Company Description** Field Care Supervisor** Southwark, London Full-time, permanent **Up to £26,850 depending on experience** **What we offer** We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as a Field Care Supervisor at Sagecare every day will be different to the next....