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Income Officer

2 months ago

Southwark, Greater London, United Kingdom Service Care Solutions Full time

Job Summary:

We are seeking a highly skilled Income Officer to join our team at Service Care Solutions. As an Income Officer, you will play a crucial role in managing rent accounts and other housing-related debts, while delivering exceptional customer service and working closely with customers to reduce arrears in a timely and effective manner.

Key Responsibilities:

  • Manage rent accounts and other housing-related debts on a regular basis, ensuring timely and accurate processing of payments and adjustments.
  • Negotiate repayment agreements with tenants and take corrective action where such agreements are not maintained, ensuring minimal disruption to services.
  • Refer residents to welfare benefit and debt support services to ensure they are aware of and utilizing available entitlements, maximizing their income and reducing financial burdens.
  • Make regular and early contact with all residents in arrears through various communication channels, including home visits, telephone calls, text messages, and office interviews.
  • Prepare and submit cases to the County Court for Possession Hearings and attend court hearings, ensuring compliance with legal requirements and minimizing the risk of repossession.
  • Maximize income collection while minimizing the risk of repossession through the use of direct housing payments, charitable applications, food bank referrals, and other available financial support means.

Requirements:

  • Previous experience in a similar role, preferably within Income Collection / Arrears Management, with a strong understanding of housing-related debt management.
  • Knowledge of IT processes, including Word and Excel, with the ability to accurately process and manage data.
  • Knowledge of welfare benefits and welfare benefit reform, with the ability to provide guidance and support to customers.
  • Excellent customer service skills, with the ability to communicate effectively with customers and stakeholders.
  • Experience presenting cases in Court is desirable, as is experience working in arrears reduction and monitoring.
  • Full UK Driving License and access to a vehicle, with the ability to travel to various locations as required.

What We Offer:

As an Income Officer at Service Care Solutions, you will have the opportunity to work in a dynamic and supportive team environment, with access to ongoing training and development opportunities. You will be working for a reputable company that values its employees and provides a positive and inclusive work culture.