Income Officer

2 weeks ago

Southwark, United Kingdom Service Care Solutions Full time

Income Officer
Southwark, London
Full Time - Hybrid/Remote
Permanent
37,000 Annual

We are currently searching for a prospective Income Officer to join a team based in Southwark, on a full time permanent basis. The role is hybrid with 2 days per week in office and 3 days working from home. The post holder will manage rent accounts and other housing related debts, and will work with customers to reduce arrears in an appropriate manner, while delivering advice and excellent customer service.
Requirements

  • Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment
  • Knowledge of IT processes, including Word and Excel
  • Knowledge of welfare benefits and welfare benefit reform
  • Excellent customer service
  • Experience presenting cases in Court is desirable
  • Experience working in arrears reduction and monitoring
  • Full UK Driving License and access to vehicle
  • Approachable and friendly nature

Role Expectations

  • Manage rent accounts and other housing related debts on a regular basis
  • Negotiate repayment agreements with tenants and take corrective action where such agreements are not maintained
  • Refer residents to welfare benefit and debt support services to ensure that residents are able to maximise their income by ensuring take up of any entitlement to benefits
  • Make regular and early contact with all residents in arrears through home visits, telephone calls, text messages, e-mails and office interviews
  • Prepare and submit cases to the County Court for Possession Hearings and attend court hearings and carry out evictions due to rent arrears.
  • Maximize income collection while minimising the risk of repossession through making use of direct housing payments, charitable applications, food bank referrals and any other means of financial support available.
  • Deliver income management services while demonstrating high standards of customer care


If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)

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