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Specialist in Income Protection Claims Management
2 months ago
Team Overview
Life Income Protection
Working Arrangement: Primarily remote work with occasional requirements to visit a Vitality location.
Role Summary:
Are you a seasoned professional in the Income Protection sector? We are seeking a knowledgeable expert who is proactive and detail-oriented.
You will possess a comprehensive understanding of compliance regulations and will evaluate Income Protection claims according to industry standards.
In this role, you will also mentor and train new team members, sharing your expertise and best practices.
As an advocate for innovation, you will engage in testing new processes and systems in our dynamic environment.
Key Responsibilities:
- Evaluate Income Protection claims with a focus on compliance and meticulous attention to detail, including gathering necessary medical and financial information.
- Prepare and dispatch claims decision letters and related correspondence, which may involve communication with senior management.
- Collaborate with underwriters, management, reinsurers, and other stakeholders to ensure timely and accurate claim resolutions.
- Provide guidance to team members on best practices and medical procedures through knowledge sharing.
- Adhere to internal client service protocols to foster strong relationships and deliver exceptional service.
Essential Qualifications:
- Extensive experience in assessing and managing Income Protection claims.
- Relevant qualifications such as B./BSc. in Occupational Therapy, Physiotherapy, Psychology, or as a Registered Nurse.
- Proven experience in effectively engaging with the Financial Ombudsman Service regarding claims.
- Strong background in working with reinsurers.
- Ability to confidently present ideas and train colleagues.
- Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.
- CII claims qualification.
- In-depth knowledge of the UK insurance landscape and regulatory framework.
- Experience in handling Dread Disease and Life Cover claims.
What We Offer:
- Performance-based bonus schemes.
- Pension contributions up to 12%, matching your contributions up to 6% of your salary.
- Award-winning health insurance with unique rewards and benefits.
- Life Assurance equivalent to four times your annual salary.
These are just a few of the numerous benefits we provide. For a comprehensive overview of our offerings, please visit our careers page.
Why Join Us?
At Vitality, we are committed to fostering a healthy and supportive work environment. We promise to:
- Support your journey to optimal health.
- Create an inclusive atmosphere that encourages you to be your best self.
- Offer flexibility in your work arrangements.
- Facilitate your career advancement by leveraging your strengths.
- Empower you to contribute to our growth and make Vitality a great workplace.
- Encourage a culture of learning through experimentation.
- Provide a balanced approach to challenges and support.
- Recognize and reward your contributions with a competitive salary and outstanding benefits.
- Be there for you when you need assistance.
- Offer opportunities to positively impact society.
We are dedicated to ensuring you feel valued and supported in your career journey.
About Vitality:
Vitality is a leading UK insurance brand dedicated to promoting health and well-being. We have been a purpose-driven organization since our inception, focusing on enhancing lives through innovative insurance solutions. Our shared-value model incentivizes healthier living, benefiting individuals, our business, and society as a whole. We pride ourselves on attracting, developing, and retaining top talent who share our commitment to making a difference.
Join us and become part of our community of over 1.7 million members who enjoy access to our distinctive health insurance and wellness programs. We look forward to exploring if we are the right fit for you.
Diversity & Inclusion:
We are committed to fostering a diverse and inclusive workplace, recognizing its importance for our employees, our business, and society. To learn more, please visit our careers page.
Sustainability Commitment:
Vitality is dedicated to driving positive change by rewarding individuals for making sustainable, healthy choices. We believe that a healthy population requires a healthy environment. For more information, please visit our careers page.
