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Helpdesk Administrator

2 months ago

Stoke Gifford, United Kingdom GRAHAM Group Full time

About The Role

At GRAHAM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted University partner, committed to enhancing the student experience for the next generation of leaders, thinkers and entrepreneurs. Your varied, and valued, contribution will help us create a hassle free environment for our clients and Engineers on their individual contracts. Energised by continued growth, and boasting an annual turnover in excess of £m per annum, we’re committed to investing in our people and creating the conditions for them to excel. If you are an experienced Helpdesk Operator with an appetite to succeed, we want you to join our team Location: Bristol  Working Hours: 40 hours, Monday to Friday  Contract type: Full Time/Perm The Service Administrator will be responsible for:  Planning and logging calls / jobs on the Company Control Hub database utilising service software CAFM systems (IFS and Total Mobile). Calls / jobs may be received by telephone, email or in person. Allocating works orders to directly employed maintenance team and / or supply chain. Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures. Report back to clients and contract staff on job progress and completion – produce reports. Uploading and amending asset information as held in the Control Hub database Raising and issue of purchase orders. Operating paper based systems as necessary to compliment the operating software including back-up systems. General administration duties as and when required. Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures.

This job description is intended to give the post holder an appreciation of the role envisaged for the job title and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

About You

Essential Criteria

1. Demonstrate a minimum of 2 years previous relevant experience in a similar service role

2. Previous experience in a busy office environment

3. Experience in scheduling/coordinating engineer’s workloads through CAFM systems

4. Competent IT skills to include Microsoft Outlook and Excel

5.Strong communication and interpersonal skills

Desirable Criteria

1. Experience in CAFM software systems.

2. Previous experience in facilities management industry.

Our Commitment

We are proud to say that we are a committed Equal Opportunities Employer and we aim to be the first choice for people from all backgrounds. We seek to promote respect for the individual and equality of opportunities. We believe that everyone should be treated solely on the basis of personal merit and contribution throughout their GRAHAM career journey and not on the value of artificial barriers, prejudices, or preferences.

We are only able to consider applications from individuals who are eligible to live and work in the UK, as per Home Office regulations. Please check your eligibility with the regulations before applying. Individuals with a current time restricted right to work in the UK, should contact the Human Resources team in the first instance.

A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request.

GRAHAM reserves the right to carry out checks to ensure the validity of an applicant’s experience and/or qualifications and we expect all applicants to comply with any such requests for information. Failure to do so or evidence of any falsification of information will lead to either removal from the recruitment process or if already in employment potential termination of contract through the company disciplinary procedure.

About Us