Medical Secretary

3 months ago

Swindon, United Kingdom Victoria Cross & Eldene Surgery Full time

Job summary

An opportunity has arisen for a Medical Secretary to join our team at Victoria Cross Surgery including branch site Lakeside Practice.

We are looking for enthusiastic and experienced Medical Secretary to join our busy, friendly GP Practice.

We are looking for someone to work 30 hours per week but full time will be considered for the right applicant.

Main duties of the job

The successful candidate will have excellent communication skills, and must be flexible, reliable and be able to support with annual leave cover.

Previous experience working within a GP practice is preferred and knowledge of SystmOne would be an advantage, however full training will be provided.

About us

The practice culture is encouraging,supportive, forward thinking and there is a commitment to continually improvingthe quality of healthcare focusing on its patients.

The Practice offers the following:

SystmOne clinical system NHS Pension 4 weeks annual leave (pro-rata) Supportive induction period Job description

Job responsibilities

Purpose of the Job:

To provide general secretarial support to the doctors and health professionals involving word processing and audio typing skills with general clerical work over two sites - Victoria Cross Surgery and branch site Lakeside Practice.

The main purpose of the job is to undertake transcription and typing of referral letters as dictated by clinicians. Currently this involves audio typing, completion of electronic referral forms and adding electronic referrals to the system as required.

Job responsibilities:-

To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports and patient referrals.

To assist the Practice and Business Manager and PA with clerical and administrative duties

To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries relating to referrals.

To assist with the gathering of statistics and information when required.

To provide cover for members of the secretarial team during periods of sickness and annual leave.

To ensure effective communication between patients and all members of the primary health care team to collate, process and record information in accordance with practice procedures

To attend and contribute to practice meetings

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance Be willing to support colleagues on reception in times of need and as requested by the practice management team (Practice & Business Manager, PA, Operations Manager, Reception Supervisors) Willing to undertake any necessary training on reception to enable continuity of service Undertake Data entry

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Breach of this confidence may result in dismissal.

Health & Safety:

The post holder will be expected to promote the safety and well being of staff and patients, as defined in the practice Health and Safety Policy, and will report any untoward occurrences or concerns.

The post holder will ensure that patients, other staff and members of the public are not put at risk by any omission or action on their part.

General:

The above duties are neither exclusive nor exhaustive and the post holder may be required to take on other duties as appropriate to the role

The Senior Partner/Practice & Business Manager reserve the right to amend this job description in consultation with the post holder.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Experience

Essential

Organisational skills Ability to work under pressure Confident and mature outlook Ability to work on own initiative Good communication, written and oral, presentation skills Attention to detail IT and keyboard skills Ability to follow and give instructions carefully Understanding of the need to maintain absolute confidentiality Clear understanding of the importance of health and safety in the workplace Flexibility Adaptability

Desirable

Experience of working in a GP practice TPP SystmOne knowledge Knowledge of Referral Pathways

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