Customer Engagement Agent

3 months ago

Preston, United Kingdom Certas Energy UK Ltd Full time

Due to continued growth we have an exciting opportunity to join our friendly team at our Preston office, on a Full Time and Permanent basis working 37.5 hours per week.

The purpose of the role is to make outbound calls to our customer contacts to qualify and set up appointments for our BDMs, take inbound calls and support customers through a consultative sales approach

As one of our Customer Engagement Agents you’ll have access to:

  • Competitive rates of pay
  • Brand discounts through Certas group scheme
  • Free on-site Parking
  • Commitment to your personal development
  • Company Pension

The role:

  • Develop and maintain a comprehensive knowledge and understanding of all the company’s renewable energy products
  • Make outbound calls to our customer database to generate enquiries
  • Qualify the customer in line with our product criteria
  • Set an appointment with the customer for our BDM to visit
  • Handle inbound contacts (calls, emails, web-chat and other channels as appropriate) and support the customer through a consultative sales approach
  • Ensure that all sales opportunities are dealt with in a professional manner, taking every opportunity to generate leads
  • Support new sales activities with additional products as and when they come on-line
  • Deliver sales excellence by achieving performance targets
  • Respond to customer enquiries and information requests in a professional manner; ensuring accounts are up to date

We’re looking for:

  • B2B Contact Centre experience is desirable
  • Experience in appointment setting desirable
  • Self-confidence and good interpersonal skills
  • High degree of self-motivation and time management
  • Resilient, persistent and hardworking
  • Target driven / results orientated
  • Able to build the appropriate level of professional rapport with customers
  • Can handle customer objections assertively
  • Can manage customer interactions with empathy
  • Good organisation skills and ability to prioritise
  • Good listening skills
  • Excellent verbal communication skills
  • GCSE Maths and English a requirement


Company Information

Certas Energy is the leading independent distributor of fuels and lubricants in the UK.

With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.

Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.


We’re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.


We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.


The successful candidate will be offered the position on Certas Energy terms and conditions of employment.

Certas Energy Ltd is an Equal Opportunities Employer

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