Customs Clearance/ Customer Service Agent

4 months ago


Preston, United Kingdom Customslink Full time

**CUSTOMER SERVICE AGENT**

**About us**

We offer an exciting opportunity to be part of our success story and a fantastic employee centric business, part of the Stena Line portfolio.

The company is part of the Freightlink Solutions Ltd family which has a rich heritage dating back to 2003, becoming the specialist in areas of the logistic supply chain and one of the largest freight ferry ticket agencies in Europe offering market leading technology and innovative solutions to customs with customer service focus at its core, servicing with more than 10 European languages within.

Customslink started following Brexit and it was launched in March 2019.

**We are growing our team and we need you**

**What are we looking for?**

Do you have a strong desire to learn, develop and progress within the world of customs? Do you want to gain qualifications, new skills, and knowledge within the customs world or maybe even re-train?

We are on the lookout for our next star to join our small, lively, and collaborative team.

Many roles, one jobThe number of roles that a customer service professional might have to fill on any given day is a big part of what makes the job so challenging and exciting. It’s also a big part of what makes the job so rewarding. Helping, teaching, selling, supporting and the rest of the customer service roles are really important to keeping our customers happy and business growing.

There are so many ways to deliver value to our customers, make people happy and help us grow. Understanding each of the roles helps us get better at all of them and turns us into stronger support pros.

In support, you’re in charge of customer WOW: that little bit of extra that sets us apart in our customer’s eyes from the legions of businesses out there doing “just enough.”

Be a part of it Join us now.

**And what will you be doing?**

But above all you will be in charge of our customer WOW.

Full on the job training is provided within the office environment therefore you must be able to commute daily.

We work shift pattern Monday - Friday (35 hours per week, occasional weekend overtime required)

**What do you need to succeed?**

You will need to be strong communicator with professional telephone manner and can-do attitude. Your proactive approach, drive, resilience and focus on problem solving will be the key to your success.

You need to be customer focused with exceptional attention to detail, be flexible and adaptable to quickly changing priorities and most of all a great team player. The teamwork is what makes us succeed

We are on the lookout for a result driven, self-motivated, confident and outgoing individual to join our small, lively, multi-lingual and collaborative team.

Your adaptability will be coupled with empathy, patience, and ownership of everything you do as you will play a key role in promoting effective relationships with new and existing customers and become their support pillar as we embark together on the post-Brexit journey.

If this sounds like you then JOIN US NOW

**What do you get out of it all?**

Our success comes from our people, the ideas they generate and the amazing results they bring, we place a great emphasis on the knowledge share and your development.

We are not Google, don’t have the slide or console games in the office, but we do offer:

- 35 hours per week
- Hybrid working
- Starting salary £20,000
- Life insurance - Death in Service (following successful probationary period)
- Employee Assistance Programme - because everyone needs little support now and then (financial, mental, and physical wellbeing)
- Staff discounted ferry ticket scheme (6 free ferry crossings per year) - for that relaxing time off - travel and explore
- Birthday day off - so you can celebrate in style
- Free annual flu vaccination
- Cycle to work scheme - should the bike be your thing
- Tech scheme discount - should you need new tech in your life
- A range of discounts and deals with our company perks scheme
- Training and personal development,
- Support with professional qualifications - to help you achieve your career goals
- Cycle to work scheme - should the bike be your thing
- Home office working arrangements - all equipment provided (laptop, monitor chair and even a desk if needed) - we need you to be comfortable and healthy so you can be happy and productive
- Smart casual dress code - no suits in sight
- Social events - trips to the pub, summer BBQs, hiking trips etc - we enjoy social time together away from the desk

**Still thinking?**

Get in touch to arrange an informal chat.

You can find more details about our business via:
**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Gym membership
- On-site parking

Schedule:

- Night shift
- Overtime
- Weekend availability

Work Location: In person



  • Preston, United Kingdom Customslink Full time

    **CUSTOMER SERVICE AGENT** **About us** We offer an exciting opportunity to be part of our success story and a fantastic employee centric business, part of the Stena Line portfolio. The company is part of the Freightlink Solutions Ltd family which has a rich heritage dating back to 2003, becoming the specialist in areas of the logistic supply chain and...

  • Customer Service Agent

    4 months ago


    Preston, United Kingdom Montgomery Transport Group Full time

    **Customer Service Agent - Preston - £25,000** Established in 1970, Montgomery Transport Group is one of Europe's leading suppliers of logístical services. The company is a privately-owned business, part of the Ballyvesey Holdings Group that has grown significantly in recent years, now providing a diverse range of Logistics Services throughout the United...


  • Preston, United Kingdom Customslink Full time

    **What do we do?** We offer an exciting opportunity to be part of our success story and a fantastic employee centric business, part of the Stena Line portfolio. The business has three pillars. - **Ferries** - Established in 2003, Freightlink is one of Europe’s largest, whole of market freight ferry agencies. We have achieved this through a complementary...

  • Customer Service Agent

    4 months ago


    Preston Brook, United Kingdom HGV Drivers UK Full time

    **New position available for our client in Preston Brook, Runcorn** We are looking for Customer Service Agent on temporary ongoing position **Main duties**: - Taking customer telephone orders for Aggregate and Asphalt material. Liaising with customers including feedback on order progress. - Input customer orders into bespoke SAP system - Liaising with...


  • Preston, United Kingdom Barron Wood Distribution Limited Full time

    **The company** Barron Wood is a privately owned, family business established for nearly 30 years providing road transport solutions to a wide range of customers. Currently the company moves over 900 loads every day within the UK & Europe, having experienced consistent growth for the last three decades. Our family values are very important to us and at the...

  • Customer Service Clerk

    4 months ago


    Preston, United Kingdom Plumbs Ltd Full time

    Managing volumes of orders that are manufactured at our Preston based factory, you will provide an end-to-end support service for our customers, sales agents, and production staff. **Key Responsibilities** - Facilitate an allocated volume of Preston assigned orders through the production process, updating customers, liaising with sales agents and internal...

  • Customer Service Clerk

    4 months ago


    Preston, United Kingdom Plumbs Ltd Full time

    Managing volumes of order’s that are manufactured via our external production network, you will provide an end-to-end support service for our customers, sales agents and the production teams. **Key Responsibilities** - Facilitate an allocated volume of assigned orders through the production process, updating customers, liaising with sales agents and...


  • Preston, United Kingdom Service Care Full time

    ARCH Finance, have a great opportunity for a part time customer service administrator to join an established Finance team, based in Preston. This is a part time opportunity, working 9.30am - 2.30pm, 5 days a week. In your role as customer service administrator, you will need to be dedicated and self-motivated, with the ability to work on your own...


  • Preston, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 350008**Salary**: - £25,082 - £25,082- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - HMRC - Customer Service - Other - Across all Customer Services Business areas**Type of role**: - Operational...


  • Preston, United Kingdom C&M Travel Recruitment Full time

    Customer Service ExecutiveThis is a fantastic opportunity for an experienced travel customer service professional to join a leading global travel company. As a Customer Service Executive, you will be responsible for providing exceptional service to customers from the time their booking is confirmed to their post-holiday experience.Key Responsibilities:Handle...


  • Preston, United Kingdom C&M Travel Recruitment Full time

    Customer Service ExecutiveThis is a fantastic opportunity for an experienced travel customer service professional to join a leading global travel company. As a Customer Service Executive, you will be responsible for providing exceptional service to customers from the time their booking is confirmed to their post-holiday experience.Key Responsibilities:Handle...


  • Preston, United Kingdom C&M Travel Recruitment Full time

    Customer Service ExecutiveThis is a fantastic opportunity for an experienced travel customer service professional to join a leading global travel company. As a Customer Service Executive, you will be responsible for providing exceptional service to customers from the time their booking is confirmed to their post-holiday experience.Key Responsibilities:Handle...


  • Preston, United Kingdom C&M Travel Recruitment Full time

    Customer Service ExecutiveThis is a fantastic opportunity for an experienced travel customer service professional to join a leading global travel company. As a Customer Service Executive, you will be responsible for providing exceptional service to customers from the time their booking is confirmed to their post-holiday experience.Key Responsibilities:Handle...


  • Preston, United Kingdom C&M Travel Recruitment Full time

    Customer Service ExecutiveThis is a fantastic opportunity for an experienced travel customer service professional to join a leading global travel company. As a Customer Service Executive, you will be responsible for providing exceptional service to customers from the time their booking is confirmed to their post-holiday experience.Key Responsibilities:Handle...


  • Preston, United Kingdom C&M Travel Recruitment Full time

    Customer Service ExecutiveThis is a fantastic opportunity for an experienced travel customer service professional to join a leading global travel company. As a Customer Service Executive, you will be responsible for providing exceptional service to customers from the time their booking is confirmed to their post-holiday experience.Key Responsibilities:Handle...


  • Preston, United Kingdom NFU Agency Full time

    **The Role**: **Customer Service Advisor** **Circa £18,000 Salary (dependant on experience)** **Full Time position** **Permanent Contract** **Location: Preston** **Monday to Friday 9am - 5pm** **Introduction to NFU Mutual**: NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been...


  • Preston, United Kingdom Certas Energy UK Ltd Full time

    Due to continued growth we have an exciting opportunity to join our friendly team at our Preston office, on a Full Time and Permanent basis working 37.5 hours per week.The purpose of the role is to make outbound calls to our customer contacts to qualify and set up appointments for our BDMs, take inbound calls and support customers through a consultative...

  • Customer Service Clerk

    4 months ago


    Preston, United Kingdom Plumbs Ltd Full time

    Managing volumes of orders that are manufactured at our Preston based factory, you will provide an end-to-end support service for our customers, sales agents, and production staff. **Key Responsibilities** - Facilitate an allocated volume of Preston assigned orders through the production process, updating customers, liaising with sales agents and internal...

  • Guest Service Agent

    3 months ago


    Preston, United Kingdom Holiday Inn Express Preston South Full time

    **About us** Holiday Inn Express Preston South is a small business in Preston. Our goal is to Provide the best experience for all of our guests. **Guest Service Agent** **At Holiday Inn Express Preston South, we pride ourselves on providing amazing experiences for our guests and employees! We strive to make it easy for our guests to feel like family by...


  • Preston, Lancashire, United Kingdom NFU Mutual Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor in our Insurance department. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer enquiries, and working closely with our customers to understand their needs and provide...