Customs Clearance/ Customer Service Agent
6 months ago
**CUSTOMER SERVICE AGENT**
**About us**
We offer an exciting opportunity to be part of our success story and a fantastic employee centric business, part of the Stena Line portfolio.
The company is part of the Freightlink Solutions Ltd family which has a rich heritage dating back to 2003, becoming the specialist in areas of the logistic supply chain and one of the largest freight ferry ticket agencies in Europe offering market leading technology and innovative solutions to customs with customer service focus at its core, servicing with more than 10 European languages within.
Customslink started following Brexit and it was launched in March 2019.
**We are growing our team and we need you**
**What are we looking for?**
Do you have a strong desire to learn, develop and progress within the world of customs? Do you want to gain qualifications, new skills, and knowledge within the customs world or maybe even re-train?
We are on the lookout for our next star to join our small, lively, and collaborative team.
Many roles, one jobThe number of roles that a customer service professional might have to fill on any given day is a big part of what makes the job so challenging and exciting. It’s also a big part of what makes the job so rewarding. Helping, teaching, selling, supporting and the rest of the customer service roles are really important to keeping our customers happy and business growing.
There are so many ways to deliver value to our customers, make people happy and help us grow. Understanding each of the roles helps us get better at all of them and turns us into stronger support pros.
In support, you’re in charge of customer WOW: that little bit of extra that sets us apart in our customer’s eyes from the legions of businesses out there doing “just enough.”
Be a part of it Join us now.
**And what will you be doing?**
But above all you will be in charge of our customer WOW.
Full on the job training is provided within the office environment therefore you must be able to commute daily.
We work shift pattern Monday - Friday (35 hours per week, occasional weekend overtime required)
**What do you need to succeed?**
You will need to be strong communicator with professional telephone manner and can-do attitude. Your proactive approach, drive, resilience and focus on problem solving will be the key to your success.
You need to be customer focused with exceptional attention to detail, be flexible and adaptable to quickly changing priorities and most of all a great team player. The teamwork is what makes us succeed
We are on the lookout for a result driven, self-motivated, confident and outgoing individual to join our small, lively, multi-lingual and collaborative team.
Your adaptability will be coupled with empathy, patience, and ownership of everything you do as you will play a key role in promoting effective relationships with new and existing customers and become their support pillar as we embark together on the post-Brexit journey.
If this sounds like you then JOIN US NOW
**What do you get out of it all?**
Our success comes from our people, the ideas they generate and the amazing results they bring, we place a great emphasis on the knowledge share and your development.
We are not Google, don’t have the slide or console games in the office, but we do offer:
- 35 hours per week
- Hybrid working
- Starting salary £20,000
- Life insurance - Death in Service (following successful probationary period)
- Employee Assistance Programme - because everyone needs little support now and then (financial, mental, and physical wellbeing)
- Staff discounted ferry ticket scheme (6 free ferry crossings per year) - for that relaxing time off - travel and explore
- Birthday day off - so you can celebrate in style
- Free annual flu vaccination
- Cycle to work scheme - should the bike be your thing
- Tech scheme discount - should you need new tech in your life
- A range of discounts and deals with our company perks scheme
- Training and personal development,
- Support with professional qualifications - to help you achieve your career goals
- Cycle to work scheme - should the bike be your thing
- Home office working arrangements - all equipment provided (laptop, monitor chair and even a desk if needed) - we need you to be comfortable and healthy so you can be happy and productive
- Smart casual dress code - no suits in sight
- Social events - trips to the pub, summer BBQs, hiking trips etc - we enjoy social time together away from the desk
**Still thinking?**
Get in touch to arrange an informal chat.
You can find more details about our business via:
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Gym membership
- On-site parking
Schedule:
- Night shift
- Overtime
- Weekend availability
Work Location: In person
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