Customer Service Agent
4 weeks ago
**Customer Service Agent - Preston - £25,000**
Established in 1970, Montgomery Transport Group is one of Europe's leading suppliers of logístical services. The company is a privately-owned business, part of the Ballyvesey Holdings Group that has grown significantly in recent years, now providing a diverse range of Logistics Services throughout the United Kingdom and Ireland.
We are looking for a passionate Customer Service Agent who will join our friendly team in Preston.
**Description**:
**Your Responsibilities of a Customer Service Agent**:
- Respond promptly to Customers enquiries
- Customer Booking and Processing
- Problem Resolution
- Traffic Updates & Tracking
- Managing Customers Accounts / Key Accounts
- Liaison with Traffic & Sales teams
- Ensuring that Customers expectations and continuously met and exceeded
**The ideal Customer Service Agent**:
- Experience within a Customer Serving Environment is essential
- Experience within a Transport Sector is advantageous but not essential
- Must enjoy working in a fast paced, busy environment
- Must be able to cope well under pressure
- Must have a pleasant, professional, assertive, can do attitude, placing customers as top priority
- Must enjoy working as part of a team
- Educated to GCSE (including English) or equivalent is essential
- Excellent computer skills are essential including a solid knowledge of MS Excel & Outlook
**Hours**:
- 8:30am to 5:30am
- Monday to Friday
- Occasional Saturday cover
**Salary**: £25,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Reference ID: 639
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