Front of House Duty Manager

5 days ago

London, United Kingdom Broadwick Soho Full time

We are looking for a Duty
Manager to join our Guest Experience team @ Broadwick Soho

Why us?

We are bringing the spirit of
Soho to life in a glorious hotel. Join us for the opportunity to be part of a
like-minded community of individuals from various backgrounds, at our new and
exciting hotel, restaurant, and rooftop dining bar in the heart of Soho.

We are enthusiastic, generous,
respectful, and committed to delivering exceptional and brilliant service to
other talents and guests. We also enjoy, and take immense pride, in doing so.
The way we treat others; is how we would like to be treated ourselves and is at
our core.

We want our hotel to reflect
Soho in all its glory. We praise diversity, inclusion and forward-thinking. If
you love people and create new memories for them through personalised service
and diligence, we look forward to receiving your application - apply now.

What is in it for you?


  • Inclusion in the Tronc scheme which
    includes Rooms and F&B service charge
  • 30 days holiday inclusive of bank
    holidays increasing with the length of service 
  • Pension scheme, season ticket travel
    loan, cycle-to-work scheme 
  • Great food and drink during your
    shift 
  • Bravo
    Broadwick – our bespoke reward and recognition scheme to recognise 
  • Designer outfits that represent our
    spirit and personality that are fresh and ready for your shift
  • Support from our Employee Assistance
    Programme and wellbeing initiatives 
  • Great incentives including refer a friend
    bonus (£1000 for chefs & £500 for all other roles)

Why You?

As a Duty Manager at Broadwick
Soho, you will drive the idea of being a glorious hotel that embraces the
spirit of Soho, alongside making our guests feel as comfortable as we do
through our beliefs of being independent, embracing, generous and exquisite.

As Duty Manager, you will be
managing the reception team, leading by example and ensuring that the guest
experience at Broadwick Soho is personalised and memorable. Reporting to the
Rooms Director, you will be working closely with the food and beverage, security,
housekeeping, engineering and people teams. The Duty Manager is responsible for
ensuring the LQA standards are trained and practised at all stages of the guest
experience and for crisis management, responding promptly and effectively to
emergency situations. Responsibilities also include ensuring that the reception
area is manned at all times and preparing and communicating the daily reports
and briefings to all departments.

What do we need from you?


  • Experience in Front Office Duty
    Management within a 5* luxury or lifestyle hotel.
  • Exceptional organisational skills with
    the ability to prioritise effectively.
  • Great attention to detail.
  • Ability to work under pressure.
  • Excellent verbal and written
    communication skills.
  • Great computer skills and knowledge of
    Opera and / or Opera Cloud.
  • Ability to set standards and procedures
    and follow through on task completion.
  • Ability to work a 4 on 4 off shift
    pattern from 8am to 8pm.

If you are interested in
collaborating with us, please apply online or on our website:
broadwicksoho.com/career.

Kindly note, we do not accept
any applications directly. Broadwick Soho is committed to responding to every
single application.

However, due to the high volume
of applications, please allow us two weeks to review and respond.



All applicants must be eligible
to work in the UK.

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