Front of House Operations Manager

4 weeks ago

London, Greater London, United Kingdom The Other House Full time
Front of House Manager

We are seeking a highly skilled and experienced Front of House Manager to lead our team and deliver exceptional guest experiences at The Other House. As a key member of our management team, you will be responsible for overseeing the front of house operations, ensuring seamless service delivery, and driving business growth.

Key Responsibilities:
  • Lead and manage a team of HouseJacks (Guest Services Assistants) to deliver exceptional guest experiences
  • Develop and implement front of house strategies to drive business growth and improve guest satisfaction
  • Collaborate with other departments to ensure seamless service delivery and achieve business objectives
  • Monitor and analyze guest feedback to identify areas for improvement and implement changes
  • Ensure compliance with company policies and procedures, including health and safety, food safety, and risk assessments
Requirements:
  • Previous management and leadership experience in a guest/customer-facing hospitality environment
  • Strong communication and interpersonal skills, with the ability to lead and motivate a team
  • Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects
  • Commercially aware and entrepreneurial in outlook, with a passion for delivering personalized hospitality experiences
  • Ability to work flexible hours, including evenings and weekends, as required
What We Offer:
  • Tailored progression plans with training and development to support your career ambitions
  • Employee Assistance Programme, including complimentary therapy sessions and 24/7 GP access
  • The Other House discounts on food and drink in our Bar and Restaurant
  • The Other House Friends and Family discounted rates when booking an overnight stay
  • Perkbox - Discounts platform
  • All year-round team parties and social events
  • Length of Service Bonus and Birthday rewards
  • Refer a Friend Bonus starting from £200 per hire

We are an equal opportunities employer and welcome applications from all genders, races, religions, ages, and sexual orientations. We are committed to diversity and inclusion in the workplace and seek to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills.

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