Apprentice IT Support Analyst
3 weeks ago
Job title: IT Apprentice (Support Analyst)
Location: Mirfield, WF14 0DQ
Salary: £7.40/hr
Working hours: 37hrs, which will include dedicated study and development time.
Benefits: 33 days annual leave, employee discounts and rewards portal, recognition awards, paid pre-employment training, employee assistance program.
Hollybank Trust are a dynamic, forward-thinking, and progressive organisation with a person-centred approach encompassing everything we do. We operate from four sites including Holmfirth, South Kirkby, Barnsley, and Mirfield which is where our school is situated.
The IT department is a small but highly skilled team, focused on driving digital transformation across the Trust and supporting our colleagues to maintain safe IT practices. We are a customer facing team, so you will need to have a ‘can-do’ attitude, a friendly approach, and a willingness to go the extra mile. We are now looking for an apprentice to join us
What you will learn:
How to prioritise, diagnose, and resolve technical issues for colleagues over the phone, via our ITSM system, and face to face. How to troubleshoot for a variety of networking issues, from physical to Wi-Fi, and escalating these within the team when required. How to work within our agreed SLAs, and how to provide excellent customer service. How to use Active Directory & Office 365. How to deploy new hardware including system imaging and handover tutorials. The principles of cyber security.What we look for from our team:
Confidence – Taking responsibility for projects and processes and taking challenges on head on.
Curiosity – Looking at the bigger picture and getting involved in more than just your role. Learning as you go and developing yourself and those around you.
Happiness – Having a positive attitude and friendly approach, and being solutions focused.
Kindness – Having empathy for your colleagues and striving to provide high quality customer service that is person-centred and in line with our values.
Essential requirements for the role:
An interest in IT support and a passion for great customer service. Ability to prioritise and manage own workload, and work on your own initiative. Ability to work well within a busy team. Excellent time keeping and a strong work ethic.-
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