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IT Support Analyst

2 months ago

Mirfield, United Kingdom Holly Bank Full time
Job title:  IT Support Analyst

Location:  Mirfield, WF14 0DQ

Salary:  £23,500/pa (increasing to £25,137/pa after probation)

Working hours:  Full-time (37hrs)

Benefits:  33 days annual leave, employee discounts and rewards portal, recognition awards, paid pre-employment training, employee assistance program, no on call responsibility.

Hollybank Trust are a dynamic, forward-thinking, and progressive organisation with a person-centred approach encompassing everything we do. We operate from four sites including Holmfirth, South Kirkby, Barnsley, and Mirfield which is where our school is situated.

The IT department is a small but highly skilled team, focused on driving digital transformation across the Trust and supporting our colleagues to maintain safe IT practices. We are a customer facing team, so you will need to have a ‘can-do’ attitude, a friendly approach, and a willingness to go the extra mile.

Key aspects of the role:

Prioritising, diagnosing, and resolving technical issues for colleagues over the phone, via our ITSM system, and face to face. Troubleshooting for a variety of networking issues, from physical to Wi-Fi, and escalating these within the team when required. Working within our agreed SLAs and providing excellent customer service at all times. Effectively manage user accounts through Active Directory & Office 365. Deploying new hardware including system imaging, Group Policy modifications, and handover tutorials. Maintaining a high level of cyber security.

What we look for from our team:

Confidence  – Taking responsibility for projects and processes and taking challenges on head on.

Curiosity  – Looking at the bigger picture and getting involved in more than just your role. Learning as you go and developing yourself and those around you.

Happiness  – Having a positive attitude and friendly approach, and being solutions focused.

Kindness  – Having empathy for your colleagues and striving to provide high quality customer service that is person-centred and in line with our values.

Essential requirements for the role:

Previous experience working in an IT Helpdesk environment. Experience of basic networking, (Ruckus & Aruba experience desired, but not essential). Previous experience of Active Directory, troubleshooting Windows Operating Systems, Microsoft Office 365, and Windows Server 2012 & 2016. Ability to prioritise and manage own workload, and work on your own initiative. A good team player with excellent customer service skills.