Outpatients Bookings Team Leader

5 months ago

Royal Tunbridge Wells, United Kingdom Spire Healthcare Full time

Outpatients Bookings Team Leader | Administration | Private Hospital | Competitive Salary | Full-Time, Permanent | Tunbridge Wells

Spire Tunbridge Wells are recruiting for an Outpatients Bookings Team Leader to join their administration team on a full-time, permanent basis.

Spire Tunbridge Wells Hospital offers world-class care and is part of one of the UK’s most respected private hospital groups. We offer fast access to high-quality healthcare, from consultations and advanced diagnostics to personalised treatments and expert aftercare..

Duties and responsibilities

To be responsible for the overall management and day-to-day supervision of the Outpatients Bookings Team  Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP) Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held Maintain departmental electronic and manual filing systems accurately Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies. Undertake any training or development as required to acquire skills and knowledge to undertake role competently

Who we're looking for

Track record of successful delivery in an office and / or customer service environment Understanding of medical terminology Knowledge of the healthcare market Working knowledge of SAP or a similar patient booking system Excellent interpersonal and communication skills. Ability to build and maintain effective working relationships, both internally and externally

Working Hours:  37.5 hours per week. Monday - Friday 9-5

Contract Type:  Permanent

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance

We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing Date : If we have received sufficient applications, we reserve the right to close this vacancy without further notice, so please submit your application as soon as possible..

For us, it's more than just treating patients; it's about looking after people.

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