Customer Success Associate

Found in: Talent UK C2 - 1 week ago


London, United Kingdom The Economist Full time

Introduction

The Economist is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

The Economist is a global news company covering international business and world affairs, first published in 1843. Our journalists are revered for their sharp and incisive writing and our journalism has never been stronger or more vital. We deliver our content through a wide range of products across, print, digital and audio; in apps, events, on newsletters and on social media. It is an exciting time to join the business. Each week millions of subscribers trust us to help make sense of the world. The paid audience is growing, powered by a thriving subscription business.

Currently we are seeking a Customer Success Associate who will be responsible for managing client relationships within our B2B group subscription team. The successful candidate will play a pivotal role in quickly developing strong commercial relationships with corporations, government entities, academic institutions, and NGOs.

Accountabilities

Manage the post-sale process for a book of clients, including onboarding, customer inquiries, upsells and renewals. Act as the day to day client contact; provide status updates, conduct meetings, proactively address client needs to deliver successful customer outcomes.  Build deep relationships with key account contacts to drive awareness and engagement of the Economist subscription within the organisation  Manage key performance targets such as revenue, subscription volumes and engagement metrics of book of clients.  Partner and collaborate with internal teams to develop and implement client journeys and touchpoints across key lifecycle moments.

Experience, skills and professional attributes

Strong verbal and written communication skills to effectively communicate across a range of internal and external stakeholders Strong decision-making abilities and time-management Proven experience managing clients and delivering successful customer outcomes Proficient in Salesforce (or similar CRM), excel, powerpoint/google slides, and marketing automation software

Options

Sorry

  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...


  • London, United Kingdom The Opportunity Hub UK Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...


  • London, United Kingdom The OHUB - Public Relations Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...


  • London, United Kingdom The OHUB - Public Relations Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...


  • London, United Kingdom Achievers Full time

    **About Achievers** **Our commitment to you**: At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a...


  • London, United Kingdom Aon Full time

    **Job Description**: **We’re hiring!** Are you passionate about delivering an exceptional client experience within a consulting? Our Data Solutions business (part of our Human Capital Solutions practice) are currently recruiting a Customer Success Associate (Associate Consultant) to join our team in London. Data Solutions are forging a new path in...


  • London, United Kingdom HqO Full time

    **About HqO** As the leader in workplace experience technology, HqO is transforming how people connect with each other and the places they work. The HqO Workplace Experience Platform makes it easy for companies and commercial property teams to create modern workplaces through world-class amenities and services that allow people to thrive and produce the...


  • London, United Kingdom Valid8 Financial, Inc. Full time

    OTTera Customer Success Associates act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. Utilizes extensive product knowledge, problem-solving...


  • London, United Kingdom Valid8 Financial, Inc. Full time

    OTTera Customer Success Associates act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. Responsibilities Implements strategies and processes that...


  • London, United Kingdom Odin Full time

    **London, UK (Hybrid)** **Salary: £40,000 - £45,000 + Bonus & Equity Options** Odin is on a mission to drive human progress by fundamentally reimagining how we invest. We envision a world where people can vote with their money on what the future looks like and participate in creating it. To achieve this, we’re building a community-centric platform to...


  • London, United Kingdom Premise Full time

    **Premise** is unlike any other company, a worldwide network and predictive analytics platform bringing visibility to the world's hardest-to-see places. By combining the global reach of 5 million data collectors in 130+ countries with agile machine learning and AI, we're on a mission to make market intelligence more inclusive, flexible, and accessible to...


  • London, United Kingdom The Ohub Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This company is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making top-notch data-driven investment decisions....


  • London, United Kingdom The Ohub Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This company is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making top-notch data-driven investment decisions....


  • London, United Kingdom The OHUBUK Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This company is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making top-notch data-driven investment decisions....

  • Office Manager

    2 weeks ago


    London, United Kingdom Blockchain Ventures Full time

    Blockchain.com is on a mission to empower anyone in the world to control their own money. As a crypto industry leader since 2011, Blockchain.com plays a role in almost every major crypto business: from trading, to the most widely-used bitcoin wallet, to a foundational source of crypto data, to a robust global institutional business with billions in flow. ...


  • London, United Kingdom TransferRoom Full time

    TransferRoom empowers football clubs, agents, and players to be successful in the transfer market by giving them real-time market intelligence and direct access to a global network of decision-makers. Since our launch in 2017, clubs have used TransferRoom to facilitate over 1,500 transfers and we are thrilled that today over 650 clubs across 94 leagues in...

  • Customer Success Manager

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Trimble Full time

    Title : Customer Success Manager Job Location: Remote - UK preferred, other locations within Europe can be considered too Our Department: Architecture & Design, SketchUp Are you interested in helping designers and AEC professionals enhance the way they work in the 3D design space? Architects, designers, engineers, and other professional creatives...


  • London, United Kingdom Hintsa Performance Full time

    **About us** Hintsa is a leader in wellbeing and high-performance services. Hintsa offers science-based coaching, training, and digital tools to improve the life and performance of business professionals, athletes, teams, and organisations. Over its 20-year history, Hintsa has grown from medical roots into a multinational company that serves a clientele...


  • London, United Kingdom Oktopost Technologies Full time

    Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand...

  • Junior Customer Success Manager

    Found in: beBee S GB - 21 hours ago


    London, United Kingdom Oktopost Technologies Full time

    Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand...