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Data & Administration Care Co-ordinator

3 months ago

Bury St Edmunds, United Kingdom Bury St Edmunds PCN Full time
About the Role Bury St Edmunds PCN has an opportunity for a data and administration care coordinator to join our primary care network (PCN), to support two of our five GP practices across the Bury area. The role is offered on a full-time basis, hours per week over 5 days per week, primarily Monday and Friday between the hours of 0830 and 1800hrs, with some weekend hours required subject to demand. The PCN data and administration care coordinator will assist the PCN manager with their relationships and engagement with the PCN practices and other stakeholders across the locality to ensure a collaborative approach to service and delivery. The post holder will work closely with the PCN manager and relevant teams and practices to support network implementation and the standardisation of agreed service changes, and quality role involves working very closely with the practice and the multidisciplinary team (MDT) and also within the wider PCN. The role is pivotal in ensuring that all patients receive the best possible care and service, working on requirements for the PCN Direct Enhanced Service Contract (DES). Our care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Care coordinators could potentially provide time, capacity and expertise to support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them. They may be given a caseload of identified patients and be required to ensure that their changing needs are addressed by considering local priorities, health inequalities and/or population health management risk stratification. Duties can include but not limited to, leading the running of patient searches and requested reporting data and administration of databases. In addition, the post holder will be required to provide support to the team and ensure all issues are resolved or escalated in a timely manner.

Primary responsibilities of the role:

Build, generate and carry out searches as required by the organisation team to enable reports to be produced and action plans devised. Support the team in effective use of searches, audits and recalls. Work collaboratively with GPs and other primary care professionals within the PCN. to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer back to other health professionals within the PCN; Support the team in the use of the clinical systems. Support PCNs in developing communication channels between GPs, people and their families and carers and other agencies;  Maintain records of referrals and interventions to enable monitoring and evaluation of the service; Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations. Support practices to keep care records up-to-date by identifying and updating missing or out-of-date information about the person’s circumstances; Develop the DACC role through participation in training and service redesign activities.  Work with commissioners, integrated locality teams and other agencies to support and further develop the role.

Please see the attached job description for further information.

About the Candidate If you have experience of data collection and administrative work with strong communication skills and excellent organisational experience, then we would love to hear from you. The ideal applicant will ideally have the following skills, experience and qualifications: Experience of establishing effect office administrative systems. Experience of data collection and using tools to measure the impact of services.  Strong listening and communication skills; Motivated by helping people, with care and empathy; Excellent organisational skills with attention to detail; Respect patient confidentiality at all times; Experience of working in an administration role; Flexible and cooperative attitude to the needs of the practice and developing needs of primary care; Effective time management; Ability to use own initiative, discretion and sensitivity. About Us Bury St Edmunds Primary Care Network consists of five surgeries and serves some 66,000 patients from the town and surrounding villages. Our vision is to deliver the highest standards of care, with equality, dignity and respect, to our patient population. Our aim is to create a system where member practices work closely together in collaboration with health and social care, voluntary sector, community groups and local people, to deliver inclusive and personalised care.

Bury St Edmunds Primary Care Network is a growing PCN with already existing roles including, care coordinators, social prescribers, clinical pharmacists, paramedics, health and wellbeing coaches and pharmacist technicians that support GPs and other clinical teams to enhance patient services in the local community.

We can offer you: NHS pension scheme: The NHS pension scheme is a defined benefits scheme - 20% employer contribution; Eye-care vouchers; Health service discounts; Annual Leave: minimum 33 days FTE, with enhancements for long service. Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.