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Patient Care Coordinator

2 months ago

Sheffield, United Kingdom Chapelgreen Practice Full time

Job summary

We are seeking a skilled and reliable Patient Care Coordinator to join our team at Chapelgreen Surgery. We are a well-established, forward thinking, 9 partner practice, in the North of Sheffield, serving over 14,000 patients across two sites. We are an enthusiastic training practice and take pride in delivering excellent patient care.

Main duties of the job

To provide a point of contact for patients and act as a focal point for communication between, patients, Doctors and other medical staff.

To provide high quality reception services to the patients, Doctors and staff at the surgery in a caring and supportive manner.

To maintain confidentiality of all information.

To provide flexibility in practice staff arrangements.

MAIN DUTIES AND RESPONSIBILITIES OF THE POST:

Answering general enquiries, explaining surgery procedures, making new and follow-up appointments, and receiving requests for repeat prescriptions. Care navigates and sign post patients to the service they will need. Utilise the Systmone clinical system to ensure efficiency of appointment system and monitor flow of patients to clinics. Receiving and updating requests for home visits. Receive and convey messages verbally and electronically. Sort and Process Incoming mail following the document management protocol. Process patients online requests. Assist patients in completing surgery forms and understanding of instructions. Undertake personal responsibility in respect of security, fire and health & safety. Opening/Closing of surgery, reception and all other rooms as required.

About us

Informationabout the Practice & Team

9 GP Partners(including 4 GP Trainers)

2 Salaried GPs

1 ANP

7 PracticeNurses, 2 HCAs

1 PhysiciansAssociate shared with the PCN

A ClinicalPharmacist Team shared with the PCN

Well-resourced management& administrative team

Training postsinclude GPR, Medical Students, Foundation Doctors, Physicians Associates andBusiness Admin Apprenticeships.

SystmOneclinical system

Job description

Job responsibilities

Job title

Patient Care Coordinator

Reporting to

Senior Patient Care Coordinators

Role summary

PatientCare Coordinators will undertake reception duties as part of the role,supporting both the administrative and clinical teams in delivering a caringand professional service for patients, ensuring high standards of data recording,and fulfilling all administrative tasks to ensure that the Practice isoperating as an effective organisation.

Key duties & responsibilities

Call handling

Navigating patients to appropriate internaland external services based on individual patient needs

Managing Reception Front desk

Prescription Processing

Liaising with other outside agencies includinghospitals, ambulance control or other bodies

Handling incoming emails from other organisations

Handling incoming mail and deliveries

Completion of tasks

Checking and securing the premises and settingthe security alarm

Any other duties as may be allocated from timeto time according to the needs of the Practice.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths Excellent communication skills

Desirable

Experience of working in Primary Care of GP Practice Experience of the SystmOne clinical system Experience of Microsoft Office software