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Patient Services Coordinator
2 months ago
Position Overview
Primary Care Sheffield is a dynamic healthcare organization operating multiple facilities, dedicated to providing exceptional care to a diverse patient population. We are seeking a dedicated and personable Patient Services Coordinator to join our team.
The role of the Patient Services Coordinator is multifaceted and engaging. The ideal candidate will thrive in a healthcare setting, effectively communicating with patients and healthcare professionals while contributing to a supportive and collaborative team environment.
We welcome applications from individuals with experience in customer service or patient interaction, as well as those who may be new to the healthcare field.
This is a full-time, permanent opportunity.
If you are interested in learning more about this position, we encourage you to reach out for further information.
Key Responsibilities
Role Purpose
To serve as the initial point of contact for patients and their families in a clinical setting.
To ensure a smooth and efficient patient reception and administrative process within the primary care environment.
Core Duties
As part of a large reception team supporting a busy practice, you will be the first point of contact, either via phone or in person, for patients and visitors. You will utilize effective communication skills to facilitate access to services and assist with appointment scheduling.
Specific Responsibilities Include:
- Managing the administrative functions of the practice's appointment booking systems.
- Handling incoming calls and responding appropriately, including scheduling appointments and referring patients for further clinical assistance.
- Welcoming patients upon arrival and ensuring a positive first impression.
- Collaborating with the reception team to perform all aspects of reception duties, including message taking, appointment booking, and responding to inquiries.
- Processing new patient registrations and temporary registrations.
- Addressing verbal complaints and escalating unresolved issues to management as necessary.
- Utilizing effective communication methods within the team.
- Performing various clerical tasks as needed, such as scanning, filing, faxing, and photocopying.
- Assisting clinicians as a chaperone when requested.
- Opening and managing incoming mail, ensuring appropriate handling and documentation.
- Providing administrative support for maintaining data quality.
- Assisting with the daily production of prescriptions and repeat dispensing.
- Supporting the onboarding of new or temporary reception staff.
- Following up on patient requests and liaising with other healthcare agencies as needed.
- Taking and recording messages for clinical staff regarding home visits and medical advice.
- Maintaining the cleanliness and organization of reception and waiting areas.
- Reporting equipment malfunctions and maintenance issues to management.
- Ensuring compliance with health and safety policies and reporting incidents as required.
- Opening and securing the premises as necessary.
Professional Development
Engaging in ongoing personal development and participating in annual performance reviews with your line manager.
Confidentiality
In the course of your duties, you will have access to sensitive patient information. It is essential to maintain confidentiality and adhere to practice policies regarding data protection.
Health & Safety
Implementing and promoting health and safety practices within the workplace, ensuring compliance with relevant policies and procedures.
Equality and Diversity
Supporting the rights and dignity of all patients, colleagues, and visitors, and promoting an inclusive environment.
Qualifications and Skills
Essential:
- GCSE or equivalent in English and Maths at grade C or above.
- Approachable and helpful demeanor.
- Flexible approach to work.
- Trustworthy and reliable.
- Able to manage multiple tasks and remain composed under pressure.
- Strong teamwork skills.
Desirable:
- Experience in a healthcare setting.
- Knowledge of medical terminology.
Knowledge and Skills
Essential:
- Understanding of office and reception procedures.
- Excellent organizational and communication skills.
- Proficient in IT, including Microsoft Office and email.
Desirable:
- Familiarity with clinical systems.
The responsibilities outlined above are not exhaustive and may be subject to review and adjustment based on the needs of the service.
