Patient AdministratorBand 3
2 weeks ago
Job overview
An exciting opportunity has arisen for the position of Admissions Officer in the Trauma and Orthopaedics Directorate at University Hospitals Dorset (UHD).Trauma and Orthopaedics at UHD is a large and well established service. Trauma and paediatric surgery is undertaken on the Poole site, which is the largest fragility fracture centre in Europe with over patients attending per year requiring Neck or Femur surgery and a trauma bed base of over beds. Elective orthopaedics is undertaken at the Royal Bournemouth Hospital with a dedicated ring fenced orthopaedic facility (the Derwent), which is supported by high acuity capacity in the main hospital. Elective operating capacity has recently been expanded with the establishment of a third theatre at the Derwent.Key to the success and future of the Trauma and Orthopaedics Directorate are the close working relationships with the Dorset Integrated Care System, the UHD Strategy and Transformation Directorate and the Institute of Orthopaedic Research at Bournemouth University.The successful applicant will be a reliable, hard working person who has high standards and likes to do an excellent job where making a difference is what drives you most and you are passionate about providing high quality patient care.Informal enquiries are welcome. Base Location: Bournemouth Hospital Interview Date: TBC Main duties of the job Expectations of the roleThe successful candidate will join our well established admissions team and it is hoped they will be able to start as soon as possible. Reporting to the Admissions Team Lead, the role comprises all administrative procedures associated with the admission of planned elective orthopaedic surgery in line with local and national targets.The post holder will manage their own case load and maintain associated records. Working for our organisation Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview. Detailed job description and main responsibilities To understand the role in more detail please read the full job description and person specification documents which are attached to this advert. Person specification Qualifications Essential criteria Good level of general educationEducated to NVQ Level 3, or equivalent experienceTyping/computer qualification Experience Essential criteria Experience of clerical duties in office/administrative environmentCustomer Service experience Desirable criteria Clerical experience within Orthopaedics or an NHS hospital settingKnowledge of EPR (Electronic Patient Record) and CCS (Care co-ordination system)CRT (Clinical record tracking) Technical Skills Competencies Essential criteria Computer skills and knowledge of computer programmes i.e Micrsoft Word, ExcelOrganisational skillsExcellent communication skills, both verbal and written Knowledge Essential criteria Knowledge of IT skills within the hospital E-Camis/Microsoft Word/Excel/EmailTo understand and be able to maintain confidentiality Desirable criteria Working in NHS Other requirements specific to the role Essential criteria Team memberWorking on own initiative, raising any issues with the supervisorGood communicator with all staff groupsWell organised, reliable and punctual Personal Attributes Essential criteria Ability to work under pressureAbility to work well both independently and part of a team Language requirement Essential criteria Be able to speak English as necessary to undertake the role-
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