Deputy Service Manager
1 month ago
Job summary
We are seeking a dedicated and experienced leader to join our Lewisham Mental Health service as a Deputy Service Manager. This role offers the opportunity to support and manage our team, driving high-quality, trauma-informed care for our residents. As the Deputy Service Manager, you will be responsible for the overall management of the service and its team. Your leadership will ensure compliance with all contracts and regulations while fostering an inclusive and supportive environment. You will be a role model, guiding your team to meet key performance indicators (KPIs) and other service requirements with passion, drive, and motivation.
Main duties of the job
We are seeking a dedicated and experienced leader to join our Lewisham Mental Health service as a Deputy Service Manager. This role offers the opportunity to support and manage our team, driving high-quality, trauma-informed care for our residents. As the Deputy Service Manager, you will be responsible for the overall management of the service and its team. Your leadership will ensure compliance with all contracts and regulations while fostering an inclusive and supportive environment. You will be a role model, guiding your team to meet key performance indicators (KPIs) and other service requirements with passion, drive, and motivation.
About us
Your career at SIG will give you the opportunity to learn and grow as an individual, expanding your skills in multiple areas. Youll be able to make a real impact, working within a structure which always places people at the centre.
Job description
Job responsibilities
ABOUT THE ROLE
We are seeking a dedicated and experienced leader to join our Lewisham Mental Health service as a Deputy Service Manager. This role offers the opportunity to support and manage our team, driving high-quality, trauma-informed care for our residents.
As the Deputy Service Manager, you will be responsible for the overall management of the service and its team. Your leadership will ensure compliance with all contracts and regulations while fostering an inclusive and supportive environment. You will be a role model, guiding your team to meet key performance indicators (KPIs) and other service requirements with passion, drive, and motivation.
Shift/Working pattern: hours a week in service Monday to Friday 9am to 5pm may include weekends, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service.
ABOUT YOU
We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment If this sounds like you, take a look at our full JDPS and apply now
What we are looking for:
Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours Experience of working with and engaging with diverse groups of people from varying backgrounds IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software. Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders Understanding of Housing Management, including voids and evictionsWhat we would like, but not essential:
Previous experience in people management and development Understanding, knowledge, and/or practical application of key legislation Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and EnvironmentOVERVIEW OF KEY RESPONSIBILITIES
Line Management and Leadership
Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities. Provide leadership and management throughout the full employee lifecycle. Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed. Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.Service Delivery
Support the Service Manager with the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents. Support the Service Manager to ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery. Support team to carry out their day to day duties and responsibilities, offer guidance and support as necessary. Work proactively alongside the Service Manager to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct. Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment. Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.Risk Management
Follow relevant risk assessment and management procedures, share relevant information with others as necessary. Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR. Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.Property and Housing Management
Ensure the accommodation in which residents live is clean and maintained to a high standard Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Ensure a provision of high quality housing management service is provided to residents.Financial Management
Support the Service Manager in managing the service budget and review monthly management accounts: Set budgets and ensure resources are maximised. Promote effective cost control mechanisms and other financial activities. Maintain financial management within the service.Other
Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required.Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
Benefits, including Non-Contractual Perks
25 days annual leave, increasing with the length of service Training and Development, including access to courses, upskilling, and progression plans Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments Employee Assistance Programme, including counselling Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing. Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards Be part of a person-centred organisationWORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
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