Inpatient Pathway Scheduler
1 month ago
Job summary
12 MONTHS SECONDMENT COVER
Our busy Foot & Ankle Scheduling Team is looking for an Inpatient Pathway Coordinator to join the team. This broad, patient centred and high profile role is integral to the operational running of the department which is currently striving to meet the challenge of additional demand across the service. The main function of the role will be to coordinate and schedule the patient's Inpatient pathway, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the processes, utilising the consultants theatre capacity in line with the trusts KPI targets / Actively monitoring unfit patients.
Main duties of the job
The ideal candidate will have experience of working in the NHS. The post holder will have an increasing responsibility for the development, coordination and facilitation of the scheduling process, will ensure all patients are robustly tracked through the appropriate pathway and ensure that all the relevant data is accurately recorded, reported and analysed in a timely manner. Candidates should have excellent organisational and communications skills, be able to work under pressure whilst ensuring all deadlines are achieved.
About us
The RNOH NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients
Job description
Job responsibilities
To be responsible for the management of the patient pathway, from referral to treatment, through diagnostics, treatment planning and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process
To have a sound understanding of 18 week and cancer waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.
To provide a weekly update to Service Manager so they are aware of any pathway delays or potential breaches of waiting times targets.
To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.
To monitor and work alongside the 6-4-2 trust policy ensuring best utilisation for the unit and trust
To be responsible for booking and sending out any relevant correspondence to patients as required
To liaise with consultants and their teams to monitor and ensure correct case mix on theatre lists, making appropriate staff aware of any changes, including Site/Bed manager and Theatre staff using the agreed protocols / shared files.
To ensure patient cancellations are allocated new TCI dates within the specified time limits.
To review / chase / update all Active monitoring patients weekly and to escalate any potential issues that may arise
Monitor elective surgery / imaging waiting times, proactively identifying risks, and taking corrective actions to ensure relevant targets are not breached, in conjunction with the Service teams, and clinical teams.
Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin & clerical team.
Person Specification
STANDARD
Essential
Good level of general education, grade c or above in English language and maths GCSE equivalent. Experience of working within the NHS or a large organisation Able to negotiate and prepare complex and accurate information
Desirable
Sound Knowledge of 18 weeks Computer literate Good knowledge of the processes within a hospital setting
STANDARD
Essential
terminology experience Strong knowledge of MS Office and MS outlook Prioritising unpredictable workload
Desirable
Previous experience in a health care setting Able to work under pressure and meet demanding deadlines Ability to use initiative
STANDARD
Essential
Ability to work unsupervised and use own initiate Experience of working within a Multidisciplinary team Knowledge and understanding of Government and Local Targets
Desirable
Knowledge of ICS/ Insight/ ICE/Note-on or similar systems in the NHS Educated to A level standard or NVQ in customer care Good knowledge of the processes within a hospital setting-
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