Patient Pathway Coordinator
3 weeks ago
The Heart Division at The Royal Brompton Hospital is currently looking to recruit a Patient Pathway Co-ordinator (Scheduler) for the Cardiology Service. The role will require central involvement on inpatient scheduling, and is an exciting opportunity for those looking to develop their experience and skills in administration.
**Skills**:
Essential criteria
Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff
Ability to work with confidential data and information and deal with sensitive issues discreetly
Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
Ability to deal with difficult service users and challenging situations
Desirable criteria
Knowledge of medical terminology
Understanding of peer review process and governance processes
Education
Essential criteria
Good general education with English and Maths to GCSE standard or equivalent
Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Desirable criteria
Customer services qualification/training
Experience
Essential criteria
Experience and understanding of validation and RTT pathways
Proven administrative experience
Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment
Desirable criteria
Experience of an administrative role within the NHS
Experience in previous admissions role
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities and a National Institute for Health Research (NIHR) Biomedical Research Centre.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
You will work with other Patient Pathway Coordinators and Administrative members of staff to provide cover during leave and sickness absences.
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