Apprentice Patient Pathway Coordinator

3 weeks ago


London, United Kingdom North Middlesex University Hospital NHS Trust Full time

This post is offered as a fixed term position working 37.5 hours per week undertaking a 13 month Level 2 Apprenticeship programme to cover the Maternity Leave period of a member of the team. Note that although a substantive role would be offered following successful completion, this may not be within the Paediatric service.

The postholder will join a newly restructured team maintaining clinics management within the service working alongside our Senior Medical staffing team consisting of 20x Consultants, and 3x GP's, as well as Junior Medical staffing clinics, and our Clinical Nurse Specialist team.

The Patient Pathway Coordinator (PPC) will work within a dedicated specialty clinical area to facilitate the smooth running of the patient journey by ensuring that efficient and streamlined administrative processes take place revolving around each patient and their individual needs. PPC’s will sometimes be expected to provide cross-cover for other members of the team to ensure a consistent and effective administration service is maintained at all times.

The PPC will assist the patients throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team, and giving the patient a single point of contact for their appointments, ensuring the patient and carer experience is central to every stage of the patient journey, as well as ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager.

North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond.

Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing.

We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families.

A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.



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