Patient Pathway Coordinator

2 weeks ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

The Heart Division at The Royal Brompton Hospital is currently looking to recruit a Patient Pathway Co-ordinator (Scheduler) for the Cardiology Service. The role will require central involvement on inpatient scheduling, and is an exciting opportunity for those looking to develop their experience and skills in administration.

**Skills**:
Essential criteria
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Ability to deal with difficult service users and challenging situations

Desirable criteria
- Knowledge of medical terminology
- Understanding of peer review process and governance processes

Education

Essential criteria
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration

Desirable criteria
- Customer services qualification/training

Experience

Essential criteria
- Experience and understanding of validation and RTT pathways
- Proven administrative experience
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment

Desirable criteria
- Experience of an administrative role within the NHS
- Experience in previous admissions role

In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.

We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities and a National Institute for Health Research (NIHR) Biomedical Research Centre.

Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.

You will work with other Patient Pathway Coordinators and Administrative members of staff to provide cover during leave and sickness absences.

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