Service Manager
3 weeks ago
Responsibilities / Tasks
Responsible for : The typical duties of a Service Manager whilst providing supervisory support to the Branch Manager/Head of Service including the administration, financials, people management and business development of the region. To also include customer relations and PR.
All job costs are kept within budget and discussed with the Branch Manager
Job sales and margins achieve budget, or if this is unlikely to be the case, an early warning is given to the Branch Manager
Outstanding debt queries are answered and dealt with promptly and every assistance is provided to the Branch Manager and Credit Controller to collect overdue debts.
To ensure all invoices are raised promptly on job completion in order to keep work-in-progress to a minimum.
To assist in the growth of the business in line with preset targets.
To assist in identifying opportunities within our customer base for the sale of our services.
To assist in building relationships with potential customers and bring in new business.
To act in a professional, courteous and business-like manner at all times.
To enhance the reputation and ‘presence’ of the company in the market place.
Management Responsibilities:
To assist the Branch Manager (where applicable) to manage the utilisation of the engineers in an efficient and effective manner, maximising chargeable hours wherever possible.
To assist in keeping engineers sufficiently informed about company procedures and other information so that they can represent the company in a professional manner.
To ensure that engineers are kept fully informed and updated on Health and Safety matters, by liaising with the health and safety officers at Head Office, Sittingbourne.
To liaise with HR on any employee HR matters or sickness absence related issues
To assist the Branch Manager to maintain effective team work, employee motivation and morale within the region.
Your Profile / Qualifications
GEA Service is part of the GEA Refrigeration Technologies Division of the GEA group of companies specialising in the refrigeration sector and responsible for the sales and technical support for all the divisions in the UK and Eire. The applicant should be from a refrigeration background with a sound knowledge of refrigeration systems.
The preferred job holder will match the following requirements:
Excellent skills in the use of Microsoft Office
Self-confidence and assurance
People and project management skills
Planning and organisation skills
Networking
Negotiating
Information technology skills
Being analytical and technically inclined
Being able to communicate in written and oral form
Being assertive
Being professional
Being friendly and approachable
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