Senior Service Designer

2 weeks ago

Leeds, United Kingdom UK Civil Service Full time

Job summary

In DHSC, we are proud of our purpose � to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you�d like to work in, we�d love to hear from you.

The 45-strong DHSC Digital Transformation team works with the health and care system to realise the benefits of digital, data and technology, to deliver better end to end services for their users and for the professionals who provide them. Our role is more strategic - we don�t own specific live products or services but instead partner with policy and commissioning teams to deliver user centred, design-led change, and to act as a bridge between policy and digital delivery teams.

We support the Department and its arms' length bodies in a range of different ways - from providing rapid consultancy advice and digital training, to running full discoveries and alphas ourselves, and embedding team members in wider beta or live delivery teams. We champion standards, user-centred design and accessibility in everything that we do.

Job description

A senior service designer is an experienced designer who works with minimal support and can influence and mentor others.

At this role level, you will:

work with service managers and programme directors to develop design conceptspotentially have responsibility for complex serviceshelp set direction and embed good practice within teamsmake important decisions based on research and understand how this research impacts others

Person specification

Here at the Department for Health and Social Care senior service designers will:

Work with policy teams to understand users� experiences and needs, and design services used by patients and front-line staff in health and social care.Work mainly on the discovery and alpha (prototyping) phases of a project. Our team does not run and maintain live services.Peer review work by other health and social care organisations designing and delivering digital services.Provide ad-hoc advice to teams on service design.Advocate for a user-centred and whole service mindset across the organisation.Work in an agile way with various disciplines, including user researchers, product managers and technical architects.Support a service design community across the health and care system to share knowledge and increase the standard of digital delivery;Provide guidance, mentoring and training in service design across the team and arms-length body network.Run and lead design workshops, feedback sessions, training and reflective sessions with stakeholders and local organisations.

Key skills and experience required for the role��

The ideal candidate will have experience in:�

Selecting the right tools and methods to research and design an end-to-end service.��Designing complex end-to-end services, whilst also considering the wider context and impacts of the service.��Supporting difficult discussions within a team or with diverse senior stakeholders�Working collaboratively in a group and actively networking with others�Leading others to make good design decisions�Sharing best practice and coaching others�Using a variety of prototyping methods�

It is desirable, but not essential candidates have:�

Degree level qualification or equivalent work experience or training in design (such as service design, human-computer interaction or product design)�Experience creating prototypes�Experience in the health and care sector �

Please apply if think you are a good fit for the role, even if you do not meet all the above criteria.�

Your normal place of work will be your contractual primary workplace, usually either London or Leeds.� Within DHSC we offer non-contractual hybrid working. The expectation at present is a minimum of 60% of your working time spent in the office, enabling in person interaction and collaboration and enhancing team working, learning, and support.�

You will be asked to express a location preference during the application process. Please be aware that this role can only be worked in the UK and not overseas and some travel may be required across the DHSC estate.�

Opportunities for some working from home may be available; other flexible working options may be discussed with the hiring manager in line with individual circumstances and business need.�

There are a limited number of DHSC colleagues who have existing agreed homeworking contracts resulting from Our Future Estate Programme 2023-2024. Colleagues covered by these arrangements are eligible to apply for this role whilst continuing their agreed existing home working arrangement. Occasional travel to DHSC offices or other locations may still be required according to business need. Travel and subsistence will be provided in line with the pre-agreed homeworker arrangements.

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective DecisionsCommunicating and InfluencingChanging and ImprovingDelivering at PaceLeadership

Technical skills

We'll assess you against these technical skills during the selection process:

The interview will commence with a task intended to show your technical skills around User focus at �expert� level

Benefits

Alongside your salary of �53,116, Department of Health and Social Care contributes �14,341 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%

  • Service Designer

    5 days ago

    Leeds, United Kingdom Allied Healthcare Full time

    Making Tax Digital (MTD) is a key part of the government’s ambition for HMRC to become one of the most digitally sophisticated tax authorities in the world. Helping businesses to get their tax right, saving time which allows us to be committed to improving business opportunities, and helping to develop good financial planning. MTD requires businesses...

  • Service Designer

    4 weeks ago

    Leeds, United Kingdom Netcompany Full time

    Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting. Operating across both public...

  • Senior Service Designer

    4 weeks ago

    Leeds, United Kingdom Netcompany Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Company Description Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be...

  • Senior Designer/Designer

    2 weeks ago

    Leeds, United Kingdom Intermarketing Group Full time

    Career development opportunities with dedicated L&D budget Disability Confident Committed employer Healthcare, Pension and Cycle to Work schemes Employee discounts e.g. gym memberships Global office locations About the IMA Creative team: We are one autonomous, cross-functional creative team. Generating and delivering creative solutions. ...

  • Service Designer

    4 weeks ago

    Leeds, United Kingdom Public Sector Resourcing Full time

    **S**ervice Designer** **Contract Term: 12 Months** **Contracting Authority: DWP** **Location: Hybrid working (Leeds)** As a Service Designer you will be expected to engage with policy experts, product owners and product team to design the end-to-end journey which may involve the creation of, or change to, transactions, products and content across both...

  • Service Designer

    4 weeks ago

    Leeds, United Kingdom Opencast Software Full time

    **The role** As our service designer, you’ll identify and solve our clients’ service problems. You’ll balance user needs, business needs and technical considerations. You’ll investigate and design the end-to-end, front stage and back stage service journey consideringboth the problem and solution space. We’re currently shaping our service design...

  • Senior Designer

    2 weeks ago

    Leeds, United Kingdom IMA-HOME Full time

    IMA-HOME Life Hybrid and flexible working policy Career development opportunities with dedicated L&D budget A working environment that champions ED&I Disability Confident Committed employer Competitive salary Healthcare, Pension and Cycle to Work schemes Employee discounts gym memberships Global office locations Vibrant agency environment...

  • Senior Designer

    2 weeks ago

    Leeds, United Kingdom Intermarketing Agency Full time

    IMA LifeHybrid and flexible working policyCareer development opportunities with dedicated L&D budgetA working environment that champions ED&IDisability Confident Committed employerCompetitive salaryHealthcare, Pension and Cycle to Work schemesEmployee discounts e.g. gym membershipsGlobal office locationsVibrant agency environment with regular social and...

  • Senior UX Designer

    4 weeks ago

    Leeds, United Kingdom Sopra Steria Full time

    Are you a storyteller, passionate about designing and influencing customer journey? A super Senior UX Designer looking to be part of building something incredible, directly impacting the NHS perhaps? Our goal is to deliver high quality, intuitive digital experiences and you will be instrumental to making that happen! As a Senior UX Designer, working across...

  • Senior Designer

    4 weeks ago

    Leeds, United Kingdom Zealous Agency Full time

    **Do you have a passion for exceptional brand that stands out from the crowd? Can you command a room with your storytelling, first-class design work and eye-catching concepts?** Zealous Agency are looking for a Senior Designer to join the creative team at a thriving North Leeds brand agency. You'll be a hive of big ideas with the skill to bring these to...

  • Highways Design Engineer

    18 hours ago

    Leeds, United Kingdom Service Care Solutions Full time

    A client within the Public Sector based in West Yorkshire is currently recruiting for a Highways Engineer to join their design team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a highways environment. The Role Key...

  • Highways Design Engineer

    11 hours ago

    Leeds, United Kingdom Service Care Solutions Full time

    A client within the Public Sector based in West Yorkshire is currently recruiting for a Highways Engineer to join their design team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a highways environment. The RoleKey purpose of...

  • Senior Digital Designer

    3 days ago

    Leeds, United Kingdom ThePlaceToBe Full time

    Senior Digital Designer Leeds Digital Agency £Hybrid working Are you a born creative, someone who never stops doodling and loves to brainstorm ideas and creative solutions for brands?...If yes this Digital agency would love to meet with you! I’m very excited to be exclusively partnered with a Leeds based Digital Agency who have a varied, exciting...

  • Senior Packaging Designer

    3 weeks ago

    Leeds, United Kingdom Zealous Agency Full time

    Are you a Senior Packaging Designer with the passion and enthusiasm for not only design, but design that is disruptive? Do you have a background in designing strategic and adaptive projects for renowned brands? If the answer is yes, would we love to hear from you! Zealous Agency are looking to speak with Senior Packaging Designers with a solid Packaging...

  • Traffic Design Engineer

    7 hours ago

    Leeds, United Kingdom Service Care Solutions Full time

    A client within the Public Sector based in West Yorkshire is currently recruiting for a Highways Engineer to join their design team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a highways environment. Key purpose of the...

  • Highways Design Engineer

    7 hours ago

    Leeds, United Kingdom Service Care Solutions Full time

    A client within the Public Sector based in West Yorkshire is currently recruiting for a Highways Engineer to join their design team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a highways environment. The Role Key purpose...

  • Senior RF Design Engineer

    3 weeks ago

    Leeds, United Kingdom Redline Group Ltd Full time

    Are you an experienced Senior RF Design Engineer looking for a new job opportunity for an industry leader based in Leeds?If yes, then look no further as one of my key clients is currently looking to expand their specialist RF Design team based in Leeds, with a bright and passionate Senior RF Design Engineer who can offer innovative ideas, point other...

  • Senior RF Design Engineer

    3 weeks ago

    Leeds, United Kingdom Redline Group Ltd Full time

    Are you an experienced Senior RF Design Engineer looking for a new job opportunity for an industry leader based in Leeds?If yes, then look no further as one of my key clients is currently looking to expand their specialist RF Design team based in Leeds, with a bright and passionate Senior RF Design Engineer who can offer innovative ideas, point other...

  • Senior RF Design Engineer

    3 weeks ago

    Leeds, United Kingdom Redline Group Ltd Full time

    Are you an experienced Senior RF Design Engineer looking for a new job opportunity for an industry leader based in Leeds? If yes, then look no further as one of my key clients is currently looking to expand their specialist RF Design team based in Leeds, with a bright and passionate Senior RF Design Engineer who can offer innovative ideas, point other...

  • Senior RF Design Engineer

    2 weeks ago

    Leeds, United Kingdom Redline Group Ltd Full time

    Are you an experienced Senior RF Design Engineer looking for a new job opportunity for an industry leader based in Leeds? If yes, then look no further as one of my key clients is currently looking to expand their specialist RF Design team based in Leeds, with a bright and passionate Senior RF Design Engineer who can offer innovative ideas, point other...