Service Designer

1 month ago


Leeds, United Kingdom Opencast Software Full time

**The role**

As our service designer, you’ll identify and solve our clients’ service problems. You’ll balance user needs, business needs and technical considerations. You’ll investigate and design the end-to-end, front stage and back stage service journey consideringboth the problem and solution space.

We’re currently shaping our service design offering for a range of clients. If this is something you’d be keen to get involved in, we’d love to hear from you.

**You’ll suit this role if you**:

- have a strong understanding of all UCD disciplines and champion for them equally.
- have experience of solving wider scale problems not just immediate ones.
- can diplomatically and clearly articulate tensions between technical, business and user need. You communicate respectfully with clients who aren’t as familiar with service design.
- work well with all specialisms in a multidisciplinary team. You’ll also aid collaboration between previously separate/siloed people, departments and teams.
- understand agile processes and enjoy working with clients as they evolve and adapt.
- enjoy building trusting and open relationships with clients.
- can discuss and define strategy with senior stakeholders.
- provide guidance and leadership to all kinds of people, including teammates, consultants outside of UCD, stakeholders and client teams.
- can provide strategic guidance on proposed approaches and solutions. This includes any time and budgetary constraints.
- are skilled at spotting opportunities for work beyond the original scope or request.
- can influence and sell the value of service design to clients and their stakeholders.

**Salary**

Based upon individual skill / experience level, and where this aligns against our competency framework:

- Consultant: £41,000 - £64,000
- Senior consultant: £65,000 - £80,000

**About Opencast**

Opencast is an ambitious, successful, and growing technology consultancy. We pride ourselves in the qualities of our people. We're inclusive, creative, and collaborative - don’t just take our word for it, look us up on Glassdoor

It's an exciting time to join us on our journey as we grow and expand our services to help our clients tackle bigger, more complex challenges. We plan to treble the size of our team by 2025 — but we’re determined not to lose our unique culture.

**You'll enjoy life at Opencast if you**:

- you want to join an ambitious, growing consultancy
- you believe in inclusivity, creativity, and collaboration
- are brave enough to ask the right questions and do the right thing
- work flexibly and don't like stiff hierarchy

**Want to find out more?**

Visit our website to find out more about us, our work and the benefits of joining us.

If you’d like to talk directly about this role with the people leading our services, visit the Contact section of the website. We’re keen to chat



  • Leeds, United Kingdom UK Civil Service Full time

    Job summaryIn DHSC, we are proud of our purpose � to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you�d like to work in, we�d love to hear from...

  • Service Designer

    1 month ago


    Leeds, United Kingdom Public Sector Resourcing Full time

    **S**ervice Designer** **Contract Term: 12 Months** **Contracting Authority: DWP** **Location: Hybrid working (Leeds)** As a Service Designer you will be expected to engage with policy experts, product owners and product team to design the end-to-end journey which may involve the creation of, or change to, transactions, products and content across both...


  • Leeds, United Kingdom Service Care Solutions Full time

    A client within the Public Sector based in West Yorkshire is currently recruiting for a Highways Engineer to join their design team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a highways environment. The Role Key...


  • Leeds, United Kingdom Service Care Solutions Full time

    A client within the Public Sector based in West Yorkshire is currently recruiting for a Highways Engineer to join their design team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a highways environment. The RoleKey purpose of...


  • Leeds, United Kingdom Service Care Solutions Full time

    A client within the Public Sector based in West Yorkshire is currently recruiting for a Highways Engineer to join their design team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a highways environment. The Role Key...

  • Service Designer

    1 week ago


    Leeds, United Kingdom Allied Healthcare Full time

    Making Tax Digital (MTD) is a key part of the government’s ambition for HMRC to become one of the most digitally sophisticated tax authorities in the world. Helping businesses to get their tax right, saving time which allows us to be committed to improving business opportunities, and helping to develop good financial planning. MTD requires businesses...


  • Leeds, United Kingdom Service Care Solutions Full time

    A client within the Public Sector based in West Yorkshire is currently recruiting for a Highways Engineer to join their design team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a highways environment. Key purpose of the...


  • Leeds, United Kingdom Service Care Solutions Full time

    A client within the Public Sector based in West Yorkshire is currently recruiting for a Highways Engineer to join their design team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a highways environment. The Role Key purpose...

  • Service Lead

    4 weeks ago


    Leeds, United Kingdom Service Care Solutions Full time

    This role will require candidates to support 3 or 4 properties and manage support workers around the west Yorkshire area. Travel will be required and a candidate who can drive is preferable and you will be expected to have your own vehicle and business insurance, mileage can be claimed from the nearest base office to the other offices you visit. The service...

  • Service Designer

    4 weeks ago


    Leeds, United Kingdom Boden Group Full time

    M&E Designer - Facilities Management Leeds (hybrid) £60,000 + Car Allowance A consultancy and Asset Management business that are looking to grow their team with an M&E Designer to work across commercial projects in a variety of facilities. They will be offering progression and training for the right candidate. Your new role - M & E Designer - Asset...


  • Leeds, United Kingdom Brio Digital Full time

    Service Designer, Contract, Public Sector Brio Digital is working with a leading health tech business supporting critical national infrastructure. They're looking to hire an associate Service Designer. This is six months and inside IR35. As a service designer with GDS experience, you will be familiar with the latest design trends and techniques and will be...


  • Leeds, United Kingdom Parkinson Gray Associates Full time

    For over 25 years our Client has delivered a range of comprehensive Mechanical and Electrical Engineering, Design and Installation Services to the Industrial, Commercial, Retail, Leisure and Local Authority sectors. With a team of fully qualified and approved engineers, they have built an enviable reputation for professionalism and competence with customers...


  • Leeds, United Kingdom Falcon Recruitment Full time

    Electrical Design Engineer (Building Services) Based within a growing multi-discipline building services design team, you will have the chance to work on a huge range of high-profile complex projects, and operate across multiple sectors - such as commercial, residential as well as mixed use, hotel, retail and healthcare. You will be alongside some of the...


  • Leeds, United Kingdom Intermarketing Group Full time

    Career development opportunities with dedicated L&D budget Disability Confident Committed employer Healthcare, Pension and Cycle to Work schemes Employee discounts e.g. gym memberships Global office locations About the IMA Creative team: We are one autonomous, cross-functional creative team. Generating and delivering creative solutions. ...

  • Designer

    3 weeks ago


    Leeds, United Kingdom IMA-HOME Full time

    IMA-HOME Life Hybrid and flexible working policy Career development opportunities with dedicated L&D budget A working environment that champions ED&I Disability Confident Committed employer Competitive salary Healthcare, Pension and Cycle to Work schemes Employee discounts gym memberships Global office locations Vibrant agency environment...

  • Designer

    3 weeks ago


    Leeds, United Kingdom Intermarketing Agency Full time

    IMA LifeHybrid and flexible working policyCareer development opportunities with dedicated L&D budgetA working environment that champions ED&IDisability Confident Committed employerCompetitive salaryHealthcare, Pension and Cycle to Work schemesEmployee discounts e.g. gym membershipsGlobal office locationsVibrant agency environment with regular social and...

  • Digital Designer

    4 weeks ago


    Leeds, United Kingdom THE PEOPLE OF LTD Full time

    **Great things about the business**: - Responsibility & Autonomy - Flexible working - Exciting work - full mix design for a sports nutrition online retailer **As a Full-Service Designer, you will**: - Develop creative directions for the company and brand guidelines - Retouch and manipulate images as needed - Organize multiple projects within the...

  • Concept Designer

    4 weeks ago


    Leeds, United Kingdom Unilever Full time

    **Job Title**:Concept Designer **Location**:Unilever R&D - Leeds (hybrid) **JOB PURPOSE** Personal Care is a €15bn business globally and is the home of outstanding brands that deliver personal hygiene, self-care, and confidence to billions of people. We hold some of Unilever’s strongest market positions. We aim for market-beating growth supported by...


  • Leeds, United Kingdom Anglo Technical Recruitment Ltd Full time

    Our client is a world class leader of mechanical, electrical and public health services , they provide the design, management, delivery of the most technically challenging MEP schemes with sustainability in the heart of their work. They are currently seeking a Mechanical Design Engineer to help support its rapidly growing, successful team. Responsibilities...


  • Leeds, United Kingdom Anglo Technical Recruitment Ltd Full time

    Our client is a world class leader of mechanical, electrical and public health services , they provide the design, management, delivery of the most technically challenging MEP schemes with sustainability in the heart of their work. They are currently seeking an Electrical Design Engineer to help support its rapidly growing, successful team. Responsibilities...