Service Lifecycle Manager

2 weeks ago


Leeds, Leeds, United Kingdom Sky Betting and Gaming Full time

What you'll do

As Service Lifecycle Manager for InfoSec, you will be responsible for Service Management activities carried out in the tribe. Whilst you will be an integral part of the InfoSec Delivery Squad, you'll also work as a liaison with the wider Service Management Community to ensure that we're all working to the highest standards.

If you have a passion for Information Security and a knack for building meaningful relationships with stakeholders in a Service Management environment, this is the perfect role for you

As a Service Lifecycle Manager, you will:

  • Build and own the InfoSec Service Strategy in collaboration with the InfoSec Leadership Team, continually challenging to drive improvements.
  • Responsible for all Security processes that support the strategy, design, transition, operation and continual service improvement of activities within the tribe, to ensure we are working effectively and always improving.
  • Facilitate service transition of new products and services into production, working closely with Product managers, Delivery managers, Architects and squads.
  • Conduct service review meetings, ensuring actions and improvements are detailed and tracked through to completion.
  • Be a security champion, helping all teams to understand and adhere to compliance, including GDPR, PCI, financial and gambling regulations.
  • Facilitate information security changes, ensuring a consistent approach to change, in line with the wider service management processes.
  • Work with the Service Lifecycle Management team to understand the changes happening across the business, reviewing and authorising changes that impact InfoSec.
  • Identify and build strong, long-term internal customer relationships, driving comprehensive stakeholder management.
  • Manage the supplier lifecycle of third-party suppliers, ensuring that the services are documented and understood. Ensuring value delivery by driving suppliers to deliver within agreed SLAs and owning the service improvement roadmap for supplier delivery.
  • Responsible for identifying and producing reports on our key metrics.
  • Work closely with the Security Operations Team to support Incident Management, Resolution, Post Incident Review, ensuring adequate MI is produced and presented to SBG.
  • End to End ownership of the InfoSec Tribe Service catalogue.
  • Facilitate the creation, update and removal of InfoSec CMDB entries.
  • Provide cover for SLMs within the wider service group along with contribution to the service management community to drive cross-tribe improvements.

How you'll do it

Champion stability and service excellence - In every interaction, within the InfoSec Tribe and the wider business.

Drive for continuous improvement - Things don't always run smoothly, so having this drive so that lessons are always learned from our experiences is key, ensuring that we avoid recurrence, especially relating to incidents.

Facilitate an open environment - Where Problems are proactively identified, assessed and prioritised for resolution, based on the risk presented to the business.

The ideal candidate for position will have:

  • Previous experience in a Service Management role along with knowledge of Service Management tools.
  • An understanding and passion for Information Security and why it's purpose is important.
  • Strong influencing and relationship building skills with stakeholders and external suppliers.
  • Experience of ITIL Service Management applied in an Agile model, including but not limited to:
    • Incident Management
    • Problem Management
    • Change & Release Management
    • Config Management
    • Supplier Management


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