Service Manager

4 weeks ago


Leeds, United Kingdom Vallum Associates Full time

Job: Service manager

Location: Remote, UK

Job Type: Contract Inside IR35


Job Description

  • Develop and implement service strategies aligned with organizational goals and objectives, leveraging ITIL best practices.
  • Design and optimize IT services, ensuring that they meet the needs of internal stakeholders and adhere to industry standards and regulations
  • Manage the transition of new or modified services into production, minimizing disruptions and ensuring smooth implementation.
  • Oversee the day-to-day operation of IT services, ensuring that service levels are maintained and incidents are resolved in a timely manner.
  • Drive continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of IT services and processes.
  • Define, monitor, and report on service level agreements (SLAs), ensuring that service performance meets or exceeds customer expectations.
  • Change Management: Implement and enforce change management processes to minimize the risk of service disruptions and ensure compliance with regulatory requirements.
  • Lead incident management activities, including identification, prioritization, resolution, and communication of incidents to minimize impact on business operations.
  • Proactively identify and address underlying causes of recurring incidents to prevent future service disruptions and improve service reliability.
  • Oversee the operation of the service desk, ensuring that service requests and incidents are logged, prioritized, and resolved efficiently.
  • Manage relationships with third-party vendors and service providers to ensure that services are delivered in accordance with contractual agreements and service level commitments.
  • Communicate effectively with internal stakeholders, including senior management, IT teams, and business units, to ensure alignment and transparency regarding service delivery and performance.


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