Technical Support Analyst

2 months ago


Cannock, United Kingdom Finning Full time

Description

:

Major Job Functions

Provide tier 2 technical support for specialized PC hardware, Printers, A/V technology, mobility devices and desktop software, inclusive of clear and concise documentation and communication on activities and projects.

Provide an elevated level of support to the regional executive and executive assistants in the region

Provide technical expertise and support for desktop-related projects

Implementation and coordination of hardware and software enhancements and upgrades

Smart hands support for provisioning and supporting of all related IT technologies in regional branches.

Management of regional branch IT assets and coordination of the asset refresh process.

Some travel may be required to support other Finning branches.

Benefits:
In addition to a competitive salary, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from:

Enhanced maternity and paternity packages

Health Cash Plan

Family-friendly policies to support working parents

Support from a team of 40+ Mental Health first-aiders

Employee wellbeing solutions

Electric car scheme (UK)

The opportunity to support your charity of choice via Give As You Earn

Length of service or recognition awards

Specific Skills:

Technical knowledge of PC hardware and software, Windows operation systems setup, configuration, and support

Technical knowledge of mobile and related technology

Excellent communication and documentation skills

Ability to prioritize and time manage in a high demanding environment

Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements.

Self-starter who possesses the ability to work with minimal supervision independently and in a team environment

Highly organized with strong attention to detail.

Ability to adapt and grow as required

Knowledge :

Technical knowledge of PC hardware and related technology, Windows 7, Windows 10 Current Branch operating systems setup, configuration, patching and updating

Technical knowledge of Windows 10 deployment and support best practices

Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements

Knowledge of SCCM 2016 and current branch versions for client management, image management, imaging, application deployment, PXE boot, etc.

Working knowledge of device encryption technology, anti-virus, anti-spam, anti-malware software technologies

Understanding of change control and change management processes related to IT

Basic understanding of network technologies and Windows Server infrastructure

Basic knowledge of Wi-Fi and cellular network technology

Basic understanding of network technologies and Windows Server

Education & Experience:

Demonstrable experience in IT support

MCSE and MCSA would be an asset

We are open to considering Graduates for this role, providing they have some experience or knowledge within the IT sector.

This role will be based at our Cannock head office 5 days per week.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.


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