Senior IT Support Specialist
2 weeks ago
Staffordshire Police is seeking a highly skilled Senior Service Desk Analyst to join their dedicated Digital, Data and Technology (DDaT) Team.
In this crucial role, you will play a vital part in shaping and supporting the force's evolving digital technology landscape. Your expertise will directly contribute to enhancing operational efficiency and effectiveness within Staffordshire Police.
The ideal candidate possesses a strong foundation in IT principles coupled with exceptional interpersonal skills and meticulous attention to detail. You will be responsible for delivering outstanding customer service and collaborating seamlessly with the wider IT team to ensure smooth operations.
Key Responsibilities:- Provide prompt and effective technical support to users across various platforms and applications.
- Diagnose and resolve complex IT issues, escalating as necessary to specialized teams.
- Maintain accurate documentation of incidents, resolutions, and system configurations.
- Contribute to the development and implementation of IT policies and procedures.
- Collaborate with colleagues to ensure a positive and supportive work environment.
Staffordshire Police is committed to fostering a diverse and inclusive workplace. We offer a comprehensive benefits package designed to support your well-being and professional growth, including:
- Flexible working arrangements.
- Competitive pension scheme.
- Generous annual leave entitlement.
- Family-friendly policies.
- Access to on-site fitness facilities.
- Reward and recognition programs.
- Staff restaurant at headquarters.
- Free parking.
If you possess the necessary skills and values to contribute to our team, we encourage you to apply.
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