IT Support Analyst
2 weeks ago
About Staffordshire Police
Staffordshire Police is committed to providing a safe and secure environment for all residents and visitors within the county. We are dedicated to upholding the law, protecting vulnerable individuals, and working collaboratively with communities to prevent crime.
The Digital, Data and Technology (DDaT) Team
Our newly formed DDaT team is at the forefront of technological advancements within Staffordshire Police. We are responsible for transforming and supporting all aspects of our digital technology infrastructure, ensuring that we have the tools and resources necessary to effectively serve our communities.
The Role: IT Support Analyst
We are seeking a highly motivated and enthusiastic IT Support Analyst to join our dynamic team. In this role, you will provide essential technical support to our staff members, resolving issues promptly and efficiently. You will be responsible for:
- Providing first-line technical support to users across various platforms and applications.
- Troubleshooting hardware and software issues, identifying root causes and implementing effective solutions.
- Documenting incidents and resolutions, ensuring accurate record-keeping for future reference.
- Collaborating with other team members to share knowledge and expertise.
Skills and Experience
The ideal candidate will possess:
- A strong understanding of IT principles and best practices.
- Excellent problem-solving and analytical skills.
- Strong interpersonal and communication skills, with the ability to effectively interact with users at all levels.
- A customer-focused approach, committed to providing exceptional support.
Benefits of Working for Staffordshire Police
We offer a competitive salary and benefits package, including:
- Flexible working arrangements.
- A generous pension scheme.
- Annual leave entitlement.
- Family-friendly policies.
- On-site gym facilities.
- Reward and recognition programs.
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