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Application Support Consultant
1 month ago
**Application Support Consultant**
**Cannock, Staffordshire / Hybrid**
**Salary up to 35k**
*
We are excited to offer a fantastic opportunity for an experienced Application Support Consultant to join a leading supplier of temporary power solutions to the UK rental market. As an Application Support Consultant, you will work within a dynamic and forward-thinking environment that offers hybrid working options, providing the perfect balance between remote and in-office work.
As an Application Support Consultant, you will be responsible for providing technical support to customers, partners, and colleagues with technical expertise for our suite of products and internal systems. You will work hand-in-hand with your peers in the Operations Team, ensuring all issues are logged and resolved within designated SLA timeframes. You will also be involved in project/software implementation to new and existing customers and will liaise with Development, Sales, and Service teams to aid resolution of customer and internal issues.
**Key Responsibilities**:
- Providing telephone and web-based support services to supported software users
- Logging and owning customer queries through to resolution within designated SLA timeframes
- Project/software implementation to new and existing customers
- Working hand-in-hand with peers in the Operations Team to aid resolution of customer and internal issues
- Managing internal IT systems and reporting suite
**Key Requirements**:
- Minimum of 2 years proven experience in an Application Support, Software Support or IT Support role
- Proficiency in Microsoft SQL Server and Database interrogation
- Knowledge of supporting SaaS based products would be desirable
**Salary & Benefits**:
- £35,000 per annum
- Full healthcare package
- Hybrid working option
- 25 days annual leave
**Location**:
This position is based in Cannock, Staffordshire, and is easily commutable from surrounding areas such as Birmingham, Wolverhampton, and Stoke-on-Trent.
**How to Apply**:
If you're an experienced Application Support Consultant and are interested in this exciting opportunity, please send your CV to Matthew Wright of CV Screen in strict confidence.
**Alternate Job Titles**:
- Software Support Specialist
- Technical Support Consultant
- Application Support Analyst
- IT Support Engineer
**Job Type**: Permanent
**Salary**: £30,000.00-£35,000.00 per year
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