Floor Manager

3 months ago

Newcastle upon Tyne, United Kingdom AllSaints Full time

The role

will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.

Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

What will I be doing?

The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store. You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need Work in conjunction with the management team to enable the store to exceed its targets and KPIs. Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews Create and implement floor plans and rotas independently, setting the store up for success for the day

What skills do I need?

You love fashion We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows Natural affinity in learning new systems and processes in a digital environment Honest, trustworthy and dependable - you live by our brand values A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence

About the location

Our standalone store in the Metro Centre, Newcastle has been open since and usually trades from 9:00am - 21:00pm (subject to seasonal change). Our store is the smallest AllSaints mainline store in the world, but it is still a busy and bustling environment. Our team is a close knit, diverse group with a wide range of interests but we all share a passion for fashion and take pride in our mission to showcase that our brand is for everyone. . Approximately a 20 minute journey from Newcastle station.

What we stand for

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

Benefits

A generous wardrobe allowance so that you can wear our beautiful clothes to work each day Potential to earn more from our team commission scheme We are a disability committed certified employer Employee discount for you to spend with family and friends Up to 2 years service 33 days (25 days + bank holidays) Over 2 years service 36 days (28 days + bank holidays) Access to dental cash plan & free virtual GP appointments through Aviva UNUM employee assistance helpline Life assurance cover Access to discounted gym membership and corporate discounts Free, confidential, wellbeing and lifestyle support with Retail Trust Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause) Health days for you to use either for physical or mental wellness Dedicated mental health support from our mental health first aiders Eye care vouchers, season ticket loans and much more

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

#li-onsite

  • In Home Consultant

    4 months ago

    Newcastle upon Tyne, United Kingdom The Floor Room Full time

    Job Introduction **Who are we?** **You may not have heard about us before, but that’s ok, because you could be a click away from joining us on a very exciting journey.** The Floor Room is a brand new and exciting brand, created to make the process of buying flooring as enjoyable and inspirational as possible. We have teamed with John Lewis, and we are...

  • Floor Manager

    4 months ago

    NEWCASTLE UPON TYNE, United Kingdom ALL SAINTS Full time

    THE ROLE As a floor manager, you're responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a...

  • Floor Manager

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom AllSaints Full time

    About the RoleThe successful candidate will be responsible for leading a team of stylists to deliver exceptional customer service and drive sales in our store. This will involve coaching and supporting team members to achieve sales targets and providing leadership to ensure a consistently excellent customer experience.Key ResponsibilitiesLead and motivate a...

  • Floor Manager

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom AllSaints Full time

    About the RoleThe successful candidate will be responsible for leading a team of stylists to deliver exceptional customer service and drive sales in our store. This will involve coaching and supporting team members to achieve sales targets and providing leadership to ensure a consistently excellent customer experience.Key ResponsibilitiesLead and motivate a...

  • Floor Staff/server

    3 months ago

    Newcastle upon Tyne, United Kingdom Revolution Bar Full time

    Revolution Newcastle Upon Tyne is set in a Grade 2 listed bank with amazing features and the centre of the nightlife. We are looking for Floor staff to join our fun, hard working and friendly team. We are recruiting for part time positions with flexible availability. Do you want to join a company that will invest time in you and your development? Why work...

  • Floor Manager

    2 weeks ago

    Newcastle upon Tyne, United Kingdom ALLSAINTS Full time

    Floor Manager - Metro Centre Newcastle upon Tyne, England, United Kingdom THE ALLSAINTS TEAM At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you. We're a global brand made up of a very diverse mix of...

  • Floor Server

    3 months ago

    Newcastle upon Tyne, United Kingdom Golf Fang Newcastle Full time

    "Based in the Hoults Yard development, a revitalised historic site located on the edge of the city centre, we are not your average crazy golf course and we don’t do things by half. With 18 holes of pure entertainment in an environment surrounded by bespoke street art, we give you something new to explore and be inspired by at every turn. With an amazing...

  • Bar and Floor Staff

    3 months ago

    Newcastle upon Tyne, United Kingdom Jam Jar Ltd Full time

    Overview: We are seeking dedicated individuals to join our team as Bar Staff. If you have a passion for hospitality and enjoy working in a fast-paced environment, this role is perfect for you. **Responsibilities**: - Greet customers warmly and take drink orders promptly - Prepare and serve alcoholic and non-alcoholic beverages following standard recipes -...

  • Facilities Management Coordinator

    3 months ago

    Newcastle upon Tyne, United Kingdom Mitie Full time

    **Role Overview** The Facilities Coordinator role is to be the customer facing representative for our services and to bind together the various facilities services to act as one convenient point of contact to the building user. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the...

  • Floor Support

    3 months ago

    Kingston upon Hull, United Kingdom ATIK Hull Rekom UK Full time

    Floor Support - ATIK, Hull REKOM UK are looking for a member of Floor Support to help with the smooth running of ATIK, Hull. ATIK is one of Hull’s longest running nightclubs and opened its doors to the public in 2017 following a substantial refurbishment which created a new third room within the premises. Situated in a marina location this well...

  • Customer Experience Manager

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    About SephoraSephora is a leading beauty retailer that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.The OpportunityThe...

  • Customer Experience Manager

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    About SephoraSephora is a leading beauty retailer that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.The OpportunityThe...

  • Customer Experience Manager

    4 months ago

    Newcastle upon Tyne, United Kingdom Sephora Full time

    Date: May 25, 2024 Location: Newcastle, GB At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the...

  • Floor Supervisor

    3 months ago

    Stratford-upon-Avon, United Kingdom The Fourteas Full time

    Join an award-winning team at The Fourteas Tearoom, winner of Best Cafe/Bistro in the West Midlands at the Food Awards England in 2017 and 2018! **Job Overview**: **Duties**: - Oversee daily floor operations to ensure efficiency and quality service - Train and mentor floor staff on service standards and procedures - Assist in food preparation and...

  • Floor Staff

    3 months ago

    Newcastle upon Tyne, United Kingdom Cafe Andaluz Newcastle Full time

    **Cafe Andaluz in Newcastle** are looking for talented, enthusiastic full time waiters to join our beautiful Spanish restaurant. You must have a genuine passion for providing excellent customer service and be able to work evenings and weekends on a weekly rota. If you think that you have what it takes to join the team, please send through your CV with...

  • Regional Sales Manager

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Mitchell Maguire Full time £9,000

    Job Title: Regional Sales Manager - Building Envelope SystemsIndustry Sector: Building Envelope, Insulation, Acoustic Flooring, Membranes, Drylining, Cladding, Curtain Walling, Rainscreens, Facades, Glazing, Timberframe, Airtightness, Roofing, Protective Coatings, Roofing, Airtight Membranes, Building Envelope Solutions, Gas Protection SystemsJob Summary: We...

  • Regional Sales Manager

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Mitchell Maguire Full time £9,000

    Job Title: Regional Sales Manager - Building Envelope SystemsIndustry Sector: Building Envelope, Insulation, Acoustic Flooring, Membranes, Drylining, Cladding, Curtain Walling, Rainscreens, Facades, Glazing, Timberframe, Airtightness, Roofing, Protective Coatings, Roofing, Airtight Membranes, Building Envelope Solutions, Gas Protection SystemsJob Summary: We...

  • Floor Manager

    12 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ALLSAINTS Full time

    Customer Experience LeaderWe are seeking a highly motivated and experienced Customer Experience Leader to join our team at AllSaints. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our Metro Centre store.Key Responsibilities:Lead and motivate a team of sales...

  • Floor Manager

    15 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ALLSAINTS Full time

    Customer Experience LeaderWe are seeking a highly motivated and experienced Customer Experience Leader to join our team at AllSaints. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our Metro Centre store.Key Responsibilities:Lead and motivate a team of sales...

  • Area Sales Manager

    2 months ago

    Newcastle upon Tyne, United Kingdom CPJ Recruitment Full time

    Multi £BN leading brand with excellent career prospects Area Sales Manager - decorative interior / finishing products Area: North East and North Yorkshire The Role of Area Sales Manager * This is a home / field based role. (4 days field based and 1 day working from home). * As Area Sales Manager, you will be responsible for managing 150 accounts...