Administration Assistant
1 month ago
Job summary
An opportunity has arisen for an experienced Band 2 Administrator to join one of our Neighbourhood Teams in Bromsgrove.
The Bromsgrove Neighbourhood Team is a forward thinking, friendly, hardworking, dynamic team that is continuously looking to improve and develop as the demand for the service we deliver changes. We are seeking to appoint an administration assistant to support the team consisting of Community Nurses, Physiotherapist, Occupational Therapists, Healthcare Assistants and Administrators working with GP and Social Care colleagues.
We will provide you with resources to develop and progress, as well as flexibility, continual professional development and a wide range of wellbeing and support. If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.
There are part time and full time opportunities available. This will include being part of a bank holiday and weekend rota.
Main duties of the job
This is a busy service and your main role will be to be the first point of contact for patient telephone calls. You will need to take messages clearly and deal with information that is both confidential and sensitive and occasionally distressing in nature. You will also support the wider team with administration tasks including supporting on our Electronic Patient Record System EMIS.
You will also be taking calls and dealing with clinical team members and supporting them with sharing of patient information and use of information technology.
You will provide a full range of administrative support to the whole team. You must have excellent communication, organisational and IT skills.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Knowledge
Essential
Working knowledge of Microsoft Office: Word, Excel, Outlook Understanding of the Data Protection Act and NHS Code of Confidentiality
Qualifications
Essential
Educated to academic Level 2 ( GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Skills & Abilities
Essential
Good organisational skills A positive attitude and able to act on feedback
Experience
Essential
Recent, relevant experience in an Administrative/Secretarial/ Reception Role
Desirable
Previous relevant NHS experience-
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