Current jobs related to Call Handler - Bristol - BrisDoc Healthcare Services
-
Call Handler
3 months ago
Bristol, United Kingdom BrisDoc Healthcare Services Full timeWe are recruiting for a call handler in both the weekday professional line and the out of hours service and have various hours available for our integrated urgent care service - Severnside Urgent Care. Call Handlers - the core purpose of our Call Handlers are to take calls from Health Care Professionals and enter patient demographics onto our patient...
-
Outpatient Call Handler
3 months ago
Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full timeDo you thrive in a fast paced environment? Do you want to make a contribution to the NHS? Would a flexible approach to working with a hybrid mix of home and office based hour’s interest you? Have you got an interest in delivering excellent customer services? The Outpatient Appointment Centre has an exciting opportunity to join our dynamic team as a...
-
Outpatient Call Handler
3 months ago
Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full timeDo you thrive in a fast paced environment? Do you want to make a contribution to the NHS? Would a flexible approach to working with a hybrid mix of home and office based hour’s interest you? Have you got an interest in delivering excellent customer services? The Outpatient Appointment Centre has an exciting opportunity to join our dynamic team as a...
-
Mental Health Call Handler
3 months ago
Bristol, United Kingdom BrisDoc Healthcare Services Full timeJoin our Award-winning Mental Health Service as a Call Handler and Make a Real Difference! Our Mental Health Integrated Access Partnership is transforming the response to urgent healthcare needs for patients experiencing mental health crises. We provide immediate, compassionate care in the community, significantly reducing the need for hospital admissions....
-
Outpatients Call Handler
3 months ago
Bristol, United Kingdom North Bristol NHS Trust Full timeTo provide a high quality and comprehensive Telephone appointments/referrals/admin service for patients contacting North Bristol NHS Trust. Work as part of a team with focus on high quality experience for patients to administrate all aspects of outpatient appointments to the highest standards. Provide a comprehensive call handling service for North Bristol...
-
Imaging Call Handler
3 months ago
Bristol, United Kingdom North Bristol NHS Trust Full timeBand 2 Imaging Call Hander/Admin Are you looking for an exciting career in the NHS, with great colleagues, paid annual leave, staff benefits? We are recruiting a full time Imaging Call Handler/Administrator to work Monday - Friday 9.00am - 5.00pm You will answer incoming calls from patients telephoning the Imaging department. You will need to be able to...
-
Trainee Call Handler
3 months ago
Bristol, United Kingdom Somerset Bridge Group Full timeLocation - Bristol Employment Type - Full Time - Fixed Term Salary - £20,500 + up to £200pm commission Hours Per Week - 37.5 Somerset Bridge Group are seeking an enthusiastic and confident Trainee Call Handler with a strong telephone manner to join our Lead Generation team on an 8-month fixed term contract. Within this role you will be focusing on...
-
Case Handler
3 months ago
Bristol, United Kingdom Pertemps Network Group Full time**Job Description**: **Claims Handler required in Central Bristol** **Position: Claims Handler** **Location: Central Bristol** **Start Date: Immediate** **Duration: Minimum 2 months** **Working Hours: Monday to Friday, 9:00 AM - 5:00 PM** **Hourly Rate: £12 per hour** **About the Role**: As a Claims Handler, you will play a crucial role in assisting...
-
Imaging Call Handler
3 months ago
Bristol, United Kingdom North Bristol NHS Trust Full timeAct as first point of contact for patients telephoning the Imaging Contact Centre. Confidently deal with queries coming into the department via telephone Adhere to appropriate booking rules when rescheduling and cancelling appointments Record the relevant information in CRIS and Lorenzo when appropriate Answer general queries regarding appointments and the...
-
Reception Handler
3 weeks ago
Bristol, United Kingdom RAC Motoring Services Full timeAbout The RoleRAC have a new opportunity for a Reception Handler on a 6-month FTC based in our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct of...
-
Reception Handler
3 weeks ago
Bristol, United Kingdom RAC Motoring Services Full timeAbout The RoleRAC have a new opportunity for a Reception Handler on a 6-month FTC based in our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct of...
-
999 Call Handler
3 months ago
Bristol, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time999 Call Hander - Ambulance Service, what’s your emergency? Do you want to make a difference? Do you like working as part of a supportive and motivated team? Would you like to work flexibly with shift patterns that fit with your personal circumstances? Would you like generous NHS Benefits, including 27 annual leave days (plus 8 days bank holiday) and...
-
Telescopic Handler
1 month ago
Bristol, United Kingdom Setsquare Recruitment Full timeTelescopic Handler Required ASAP. CPCS/MPORS Required. 3 Months Duration. Call Harvey on 07767160208 for more details. Setsquare is committed to equality in the workplace and is an equal opportunity employer. Setsquare is acting as an Employment Business in relation to this vacancy.
-
Reception Handler
3 months ago
Bristol, United Kingdom RAC Full time**About The Role**: RAC have a new opportunity for a Reception Handler on a 6-month FTC based in our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct of...
-
Reception Handler
3 months ago
Bristol, United Kingdom RAC Full time**About The Role**: RAC have a new opportunity for a Reception Handler on a 3-6-month FTC based from our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct...
-
Complaints Handler
3 months ago
Bristol, United Kingdom Diligenta Full time**Complaints Handler - Bristol** At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you’ll be representing our brand and ensuring that no matter how our customer feels when they call, they’ll put the phone down relieved or...
-
Reception Handler
3 months ago
Bristol, United Kingdom RAC Full timeRAC have a new opportunity for a Reception Handler on a 6-month FTC based in our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct of business You...
-
Complaints Handler
2 months ago
Bristol, United Kingdom Diligenta Full time**Salary**: From £25000-£25000 **Complaints Handler - Bristol**: At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll...
-
Case Handler
3 months ago
Bristol, United Kingdom Alexander Mae Full time**The Company**: Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services. They operate in the financial services, leisure, retail & consumer goods, technology & media, renewables, housing and public sectors. Their specialisms are real...
-
999 Call Handler
2 months ago
Bristol, United Kingdom South Western Ambulance Service NHS Foundation Trust Full timeJob summary Ambulance Service, is the patient breathing? Do you want to make a difference to our patientsas part of a supportive and motivated team? Would you like NHS Benefits, including generous annual leave entitlement and NHS Pension? Would you like to develop your career within the Emergency Operations Centre (EOC)? If you answered yes...
![BrisDoc Healthcare Services](https://media.trabajo.org/img/noimg.jpg)
Call Handler
1 month ago
Job summary
We are recruiting for a call handler in both the weekday professional line and the out of hours service and have various hours available for our integrated urgent care service - Severnside Urgent Care.
Call Handlers - the core purpose of our Call Handlers are to take calls from Health Care Professionals and enter patient demographics onto our patient database system for our clinical team to triage as part of a team.
Main duties of the job
To answer calls to the professional line from health care professionals. To guarantee a professional and informed response to the caller. To process external referrals into Integrated Urgent Care via professional sources other than NHS 111 ambulance service, pathology results, community teams. To ensure that such referrals are accurately entered onto the patient database system. To follow our safety calling process to ensure patient safety.
About us
BrisDoc is a proud provider of NHS services and has been delivering 'patient care, by people who care' with passion and commitment for over 20 years.
As an 'employee-owned trust', we are a forward thinking, dynamic and innovative Social Enterprise and run an exciting range of Primary Care services. These include the Severnside Integrated Urgent Care Service , GP Practices, and the Homeless Health Service . BrisDoc therefore provides great patient care 24 hours a day, 365 days a year to over 1 million patients across Bristol, North Somerset & South Gloucestershire.
By joining BrisDoc, you will be part of a multi-disciplinary organisation that prides itself on being a fantastic place to work, where you will feel truly valued and part of a family. BrisDoc supports colleagues to grow and develop in their roles in order to deliver high quality patient care across all our clinical services. We strive to ensure every member of the team feels proud of the work they do and the services we provide together.
As an employed member of the BrisDoc team, you are also a BrisDoc co-owner and will be able to contribute to the decisions we make to benefit our patients, workforce and the wider community. This includes seeking to continuously improve the healthcare we provide for patients, while protecting our environment, nurturing our staff and making a meaningful contribution to the communities we serve.
Job description
Job responsibilities
Call Handlers - Professional Line To answer calls to the professional line from health care professionals. To guarantee a professional and informed response to the caller. To process external referrals into Integrated Urgent Care via professional sources other than NHS 111 ambulance service, pathology results, community teams. To ensure that such referrals are accurately entered onto the patient database system. To follow our safety calling process to ensure patient safety.
To view the full job description, please visit the Brisdoc website.
Person Specification
Qaulifications and Experience
Essential
A good standard of education to GCSE or equivalent
Desirable
Experience of working in healthcare / NHS
Skills and Attributes
Essential
Evidence of computer literacy and keyboard skills Able to work within a team and take instruction as required - Able to quickly establish rapport and credibility with others in the team
Personal Qualities/Behavioural Attributes
Essential
Good team player who is able to support, value and respect the contribution of all members