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Complaints Handler

2 months ago

Bristol, United Kingdom Diligenta Full time

**Salary**: From £25000-£25000

**Complaints Handler
- Bristol**:
At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll put the phone down relieved or satisfied. Due to the nature of the role, we are looking for compassionate and caring individuals that have a drive for personal and career development.

**The important bit**:

- Experience working in a complaints or claims department, **or** experience working in the Life and Pensions industry is required
- Full time hours**, Monday to Friday** between 8am and 6pm (flexible hours to fit your schedule)
- No evening or weekend shifts
- The starting salary is between £25,000, depending on experience
- This role will be on-site to begin with, shifting to hybrid once you are competent
- We are based next to **Bristol Parkway**, offering **free and secure on-site parking** or a short walk to local trains or buses

**What you'll be doing**:
You'll be representing a major UK bank by responding to queries, concerns, and complaints either through the phone or written in letters. We pride ourselves in our exceptional service and ensuring our customers put down the phone feeling satisfied. Being able to turn a negative experience to a positive experience is the heart of this role.

**Benefits**:

- We offer 23 days holiday (plus bank holidays)
- Eligibility for an annual discretionary **bonus** scheme
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services
- Pay review after 6 months
- Have experience working in a complaints or claims department, **or** experience working in the Life and Pensions industry
- Have a **passion for helping people and a knack for building rapport over the phone. **As the face of our company, we're looking for someone who is a great listener, has a caring demeanour and can make our customers feel listened to and valued
- Familiarity using Microsoft Office (Excel, Word etc)

**Who are Diligenta?**:
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.