Transformation and Change Communications Officer

4 weeks ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

Job summary

Are you ready for a new communications challenge? We're looking for a dynamic individual to act as the key communications and engagement business partner for one of the NHS Business Services Authority's (NHSBSA) biggest transformation programmes.

You will be part of the wider NHSBSA Communications and Marketing team with a focus on the ESR Transformation Programme, to deliver a future workforce solution for the NHS. A key element of this role will be the relationships you build with your NHSBSA colleagues, to create internal and external content for everything such as events, newsletters, social media, video, case studies and news.

We are looking for someone who can create engaging content for the programme's various communication channels, but also proactively forecast and manage upcoming communications activity. You'll also work with the communications team to manage the reputation of the programme in response to any media enquiries, FOIs or crises.

What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently working largely remotely) Career development Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Access to a wide range of benefits and high street discounts

Main duties of the job

Developing and maintaining excellent working relationships with colleagues and external stakeholders such as key delivery partners and journalists. Acting as a communications and engagement business partner for the programme, working collaboratively with senior management teams to understand their communications challenges and develop innovative communication solutions that benefit the business and programme. Proactively forward plan to map out communications activity. When required, working closely with the Freedom of Information team to ensure context is provided to responses where appropriate. Taking a proactive approach to campaigns and working with the wider team to promote initiatives and key messages as appropriate. Writing press releases, media responses, news articles and other content for internal and external publications and channels. Collating, reviewing, and delivering communications reports. Deal with any media enquiries which could potentially be highly complex and sensitive, advising senior managers to take an appropriate course of action. Work with your team to manage crisis communications to restore and rebuild reputation. Use the Government Communication Service OASIS model to build any communication plans and strategies. Use data and insight to influence communications activity around stakeholder needs, how they behave, how we can change behaviour and to evaluate our work.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.

Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job description

Job responsibilities

In this role, you are accountable for:

Developing and maintaining excellent working relationships with the Communications team at the Department of Health and Social Care and at other Arms Length Bodies, journalists, and Senior Managers at the NHSBSA. Acting as a communications and engagement business partner to the programme, working collaboratively with senior management teams to understand their communications challenges and developing innovative solutions that benefit the business and the customer, ultimately helping to deliver the NHSBSAs business strategy. Working closely with the Freedom of Information team to ensure context is provided to responses where appropriate. Taking a proactive approach to media relations and working with the programmes senior management team and the Media and Campaigns team to promote initiatives as appropriate. Writing press releases, media responses and content for internal and external publications and channels, ensuring appropriate tone of voice and that the NHSBSA narrative and programme key messages are reflected. Collating and delivering communications reports for your programme area, which will form part of an overall performance dashboard for the Communications and Marketing team. Dealing with highly complex and sensitive information where you will need to influence and persuade Senior Managers to take an appropriate communications approach. Managing crisis communications for your programme and working with your line manager to ensure messages are reflected internally and externally as appropriate. Developing, implementing, and evaluating high quality, stakeholder communications campaigns using the Government Communication Service OASIS model to meet the communications and engagement strategy objectives. This includes supporting any associated budget and DHSC spend control submissions. Ensuring your communications activity uses data and insight to understand what our customers need, how they behave, how we can change behaviour and to evaluate our work. Working with colleagues in the wider Communications and Marketing team to develop a communication forward plan to map out activity. Developing a good understanding of activity across the wider Communications and Marketing team to ensure work is complemented and not duplicated, and to identify joint opportunities for promotion. Building strong and positive relationships with senior colleagues and networks across the programme and the NHSBSA and acting as the communications link between your programme and other government departments, professional bodies and key journalists. Person Specification

Personal Qualities, Knowledge and Skills

Essential

Experience in handling media enquiries with potential to damage reputation. Ability to analyse complex or sensitive information and advice others to take an appropriate communications approach. Good understanding of the media landscape and is alert to issues in the media/society, and how they impact on audiences and campaign activities. Ability to operate dynamically and flexibly by managing and prioritising workload with competing priorities. Excellent interpersonal skills to work collaboratively with stakeholders and colleagues to understand communications challenges to design innovative solutions, with the ability to communicate effectively and appropriately to maintain relationships. Strong team player and self-motivated with an ethos of continuous improvement. Has a positive outlook and attitude, acting with passion, enthusiasm, and commitment, as well as being Proactive, creative, and forward thinking, with a track record of trying new things. Ability to provide strategic communication direction and advice based on professional expertise. Knowledge and understanding of corporate identity and branding. Understanding of new technologies and social media. Computer literate with good working knowledge of Microsoft Office applications.

Desirable

Understanding of data and audience insight to inform communications activity. Good working knowledge of media law.

Experience

Essential

Experience of working on a wide range of internal and external communications, for example stakeholder, digital engagement, proactive PR, marketing, campaigns, communications strategy, and evaluation. Experience of working collaboratively with colleagues and stakeholders. Experience of developing communications and engagement plans. Experience of the commissioning process and working with suppliers Experience of media handling and reputation management.

Desirable

Experience of operating within a large, multi-site and complex organisation Experience of working with the Government Communication Service MCOM model.

Qualifications

Essential

Degree in relevant subject area or equivalent relevant experience

Desirable

Postgraduate qualification in a relevant subject area Membership of a professional body

  • Transformation and Change Communications Officer

    4 weeks ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Are you ready for a new communications challenge? We’re looking for a dynamic individual to act as the key communications and engagement business partner for one of the NHS Business Services Authority’s (NHSBSA) biggest transformation programmes. You will be part of the wider NHSBSA Communications and Marketing team with a focus on the ESR...

  • Transformation and Change Communications Officer

    4 weeks ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    **In this role, you are accountable for**: Developing and maintaining excellent working relationships with the Communications team at the Department of Health and Social Care and at other Arms Length Bodies, journalists, and Senior Managers at the NHSBSA. Acting as a communications and engagement business partner to the programme, working collaboratively...

  • Hmrc Transformation Lead

    1 week ago

    Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 351547**Salary**: - £66,957 - £74,018- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - HMRC - CPO - CPO**Type of role**: - Human Resources**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number...

  • Head of Business Change

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 256185**Salary**: - £66,860 - £80,341- £66,860- £74,392 National, £72,545- £80,341 Inner London**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - DWP - People, Capability and Place**Type of role**: - Business Management and Improvement - Project Delivery**Working pattern**: - Flexible...

  • Change and Engagement Lead

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 292476**Salary**: - £66,860 - £80,341- National pay scale £66,860- £74,392. Inner London pay scale £72,545- £80,341- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - DWP - People, Capability and Place**Type of...

  • Workplace Transformation People Impacts Team

    2 months ago

    Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 325147**Salary**: - £40,201 - £47,986- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - DWP - Corporate Transformation**Type of role**: - Human Resources**Working pattern**: - Flexible working,...

  • Workplace Transformation People Impacts Team

    2 months ago

    Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 326307**Salary**: - £40,201 - £47,986- National: £40,201 Min - £43,347 Max. London: £45,724 Min - £47,986 Max.**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - DWP - Corporate Transformation**Type of role**: - Human Resources**Working pattern**: - Flexible working,...

  • Transformation Lead

    3 weeks ago

    Newcastle upon Tyne, United Kingdom HMRC Full time €66,957

    HMRC is going through an exciting time as we undertake a major transformation to modernise our services for our customers. We are delivering cutting-edge digital services, which will affect all of our customers and colleagues. We can only achieve this with the help and support of our people. In the next year we will see the implementation of some of the...

  • Workplace Transformation Senior Human Resources

    5 days ago

    Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 343543**Salary**: - £69,869 - £83,957- £69,869 - £77,740, (National) £74,391 to £82,813 (London Outer) £75,810 to £83,957 (London Inner)- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - DWP - Corporate...

  • Project Support Officer

    3 weeks ago

    Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 266721**Salary**: - £41,782**Job grade**: - Senior Executive Officer**Contract type**: - Fixed Term**Length of employment**: - 12 Months**Business area**: - HMRC - CDIO - Mobility & Workplace Services**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time, Job share, Part-time, Part...

  • Deputy Director Programme Management Office

    2 months ago

    Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 284681**Salary**: - £73,000**Job grade**: - SCS Pay Band 1**Contract type**: - Permanent**Business area**: - DWP - Change and Resilience Group - 2 roles, 1 in Fraud Error and Debt, 1 in Service Modernisation.**Type of role**: - Operational Delivery - Project Delivery**Working pattern**: - Flexible working,...

  • Senior Manager

    2 days ago

    Newcastle Upon Tyne, United Kingdom MERJE Ltd Full time

    Opportunity to join a financial services business to play a significant role supporting in the change and transformation of the implementation of a new cloud based core banking platform. The business operate a fully remote / flexible working arrangement with the role holder being required in the office 1 - 2 days per month. **Responsibilities** - Oversee the...

  • Internal Communications Officer

    2 months ago

    Newcastle upon Tyne, United Kingdom Department for Environment, Food and Rural Affairs Full time

    **Details**: **Reference number**: - 263838**Salary**: - £30,317 - £36,606- National: £30,317 - £32,803, London: £33,827 - £36,606 For details of our pay on appointment policy, please see below under the heading ‘Salary’**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - DEFRA - S&C -...

  • Director of Service Transformation

    2 months ago

    Newcastle upon Tyne, United Kingdom Management Recruitment Group Full time

    Keele University is seeking a Director of Service Transformation to lead the development and implementation of transformational change across our professional services. Reporting to the COO the Director of Service Transformation will work collaboratively with colleagues across the University to identify opportunities for improvement and implement...

  • Head of Service Transformation

    5 days ago

    Newcastle Upon Tyne, United Kingdom Hays Specialist Recruitment Limited Full time

    Head of Service Transformation (FTC up to 12 months) Newcastle upon Tyne (Hybrid) £60,000 (pro-rata) **Your new company** You will be working for an executive non-departmental public body, based in Newcastle. **Your new role** In this leadership role, you will lead and deliver the definition and transformation of service within the organsiation. The role...

  • Change Management Specialist

    1 month ago

    Newcastle upon Tyne, United Kingdom Qinecsa Solutions Full time

    About the company:We are Qinecsa. Trusted partners to global life science companies. We bring together and offer best-in-class pharmacovigilance technology and scientific expertise to connect life science companies to the right safety solutions.Reportum platformOur automated case intake and follow up platform, Reportum, provides a centralized solution for...

  • Change Management Specialist

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Qinecsa Solutions Full time

    About the company:We are Qinecsa. Trusted partners to global life science companies. We bring together and offer best-in-class pharmacovigilance technology and scientific expertise to connect life science companies to the right safety solutions.Reportum platformOur automated case intake and follow up platform, Reportum, provides a centralized solution for...

  • Transformation Officer

    3 weeks ago

    Kingston upon Hull, United Kingdom Hull City Council Full time

    Reference - HUL/24/0358 **Full Time Equivalent Salary (based on a 37 hour working week)** - £33945 - £36648 Occupational group - Finance - Job term - Full Time - Appointment type - Permanent - Hours - 37 - Division - Finance & Transformation - Directorate - Closing Date - 09 June 2024 - Proposed Shortlisting Date - 10 June 2024 - Proposed Interview...

  • Transformation Officer

    2 months ago

    Kingston upon Hull, United Kingdom Hull City Council Full time

    Reference - HUL/23/0168 **Full Time Equivalent Salary (based on a 37 hour working week)** - £32020 - £34723 - Occupational group - Finance - Job term - Full Time - Appointment type - Permanent - Hours - 37 - Division - Finance & Transformation - Directorate - Closing Date - 16 April 2023 - Proposed Shortlisting Date - 17 April 2023 - Proposed Interview...

  • Workplace Transformation Advisory, Sr Analyst

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Avanade Full time

    Pair your adaptable, collaborative, curious mindset with your tech skills to help client digitally transform their ways of working. Better experience for air travellers? Data to help a non-profit better serve kids with needs. An Advisory role at Avanade offers you a purposeful career. Know your clients' needs inside out, work with them beginning to end,...