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Administrator

4 months ago

Alnwick, United Kingdom Alnwick Medical Group Full time

Job summary

Package

NHS Pension Flexible working available Recognised continuous service (within NHS) Starting Salary £ per hour Full training given Generous Annual Leave Package starting at 27 days + Bank Holidays

The Administrator will be responsible for allgeneral administrative duties within Alnwick Medical Group.

The Administration department consists of 6 sub departments, Scanning & Coding, Summarising, GP Administration, Nurse Administration, IT & Private Paperwork this role will focus on the scanning & coding sub department.

You will be required to support the team as a whole covering other sub departments to meet the business needs. This may also mean moving sub departments if the business requires.

Carry out any other reasonable duties within theoverall function, commensurate with the grading and level of responsibility ofthe post.

Expected to help cover in all 6 sub-departmentsof the Administration department

Deal with any messages and queries from thePractitioners

Telephone manner, system knowledge & skill

Working with computers, and medical records systems

Liaise with Primary Care, Secondary Care, CommunityServices and other outside agencies

Any other relevant administrative duties which maybe required

Main duties of the job

Administrative duties (see Job descriptuon for more detail)

Minute taking

Independent and team working

Liaising with patients both face to face & over the telephone

Liaising with clinical staff both face to face & over the telephone

Liaising with secondary care

About us

We are a large practice with almost 20,000 patients, 100 staff and 4 operational sites within Alnwick and the surrounding areas.

There will be opportunities to develop special interests and attend training courses to develop knowledge and skills.

What we expect

We are looking for a candidate who is reliable, hardworking and keen to develop. A sound understanding of the importance of working to a detailed and high standard Clear understanding of the job description and practice expectations Job description

Job responsibilities

Job Summary

The Administrator will fallinto the Scanning sub department but maybe required to work or support in one of the other 5 sub departemnst within the Administration Department and Alnwick Medical Group.

Key tasks and Responsibilities

Scan and read code relevant information frompatient clinical records into the practice computer system, working strictly inaccordance with the practice scanning and coding protocol. As well as other roles within the scanning sub-department. Review medical records and produce an accuratesummary of the patients medical history. Sortingpatient records and letters. Reviewingmedical records to produce a comprehensive summary of patients medical history. Ensuringknowledge of the Read Codes system. Inputtingdata using the Read Codes system. Retrievingpatient medical records and interpreting data for the use of clinical staffmembers Auditingdata collection to ensure Practice standards are met. Maintainingpatient registration and recall systems Ensuringthat medical records are complete and accurate ahead of each consulting session. Keepinga methodical system of filing allowing for the quick retrieval of files Ensuregeneral upkeep of paper files, repairing when necessary. Maintainfamiliarity with scanning and coding protocols. Minute taking for multi-agency & inhouse meetings. To carry out any other reasonable duties withinthe overall function, commensurate with the grading and level of responsibilityof the post. Ad-hoc administration duties & be prepared to help with cover in all departments of the Administration Team.

Key results/objectives

Contributes to ensuring patients are seen in a timely, caring and professional manner Supports equality and diversity of patients and colleagues Supports wider team with achieving their objectives where appropriate

Confidentiality

Ensures self-compliance with data protection laws and confidentiality agreements and that of the teams the post holder is responsible for Follows confidentiality policy, computer use policy, information governance policy, social media policy and any other policy relating to confidentiality within role.

Personal and Professional Development

The post holder will be supported with professional and personal development in line with the relevant Alnwick Medical Group policies. Alnwick Medical Group is an equal opportunities employer and encourages the development of all staff within the organisation

Quality

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload and resources Perform regular and relevant risk assessments

Health and Safety

Follows Alnwick Medical Group policies and procedures relating to health and safety Mitigates risks to employee and patient health and safety by contributing to risk assessments, escalating concerns and ensures adequate training in all areas of their roles. Understands and uses the Safeguard, Incident & Risk Management System (SIRMS), Significant Event & Near Miss process when necessary Effectively manages any health and safety issues raised.

Communication

Effectively communicates with patients and colleagues, Comfortably and confidently communicates verbally, as well as written methods including email Deals with patient complaints/ queries relating to the administration team Person Specification

Qualifications

Essential

- GCSE (or equivalent) in Maths and English - NVQ (or equivalent) - Basic IT

Desirable

- NVQ in Customer Service, Health or Business management -Knowledgeable and skilled in the use of SystmOne or other clinical systems. - Proficient typing skills - Knowledge of GP schedules, training requirements and commitments

Experience

Essential

- Experience working with computers, and medical records systems. - Experience of letter writing - Experience of independent and team working - Experience with working with computers, and medical records systems - Previous telephony experience - Experience working closely with Clinical Staff

Desirable

- Experience working under indirect supervision. - Experience of working in a GP practice - Experience working with primary care.

Knowledge & Skills

Essential

- Sound knowledge of SystmOne - Excellent telephone manner, system knowledge & skill

Desirable

- Previous read-coding experience - Good knowledge of medical terminology - Previous experience working within a scanning/coding role.

Personal Qualities

Essential

- Excellent interpersonal skills - Excellent attention to detail - Works calmly and methodically under pressure. - Treats patients and colleagues with dignity, respect, and equality - Flexible, reliable, and responsive to change. - Ability to manage workload and meet deadlines. - Uses initiative and common sense when appropriate. - Extremely well organised, methodical, and structured when working. - Excellent communicator - Willingness to work multi-site when required. - Shows diplomacy, fairness and empathy with patients and colleagues. - Has the ability to work alone but is also a team player.

Desirable

- Full driving licence with business insurance